At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day.
We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.
Our four values guide our strategy, our decisions, and our interactions:
- Make it human. We care about the people that make up our customers, colleagues, and communities.
- Make it about others. We do what’s best for our customers and collaborate to drive progress.
- Make it happen. We work with intention toward a common purpose and forge ways forward together.
- Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.
This position is available to Virginia residents as Richmond or Lynchburg, VA hybrid in-office applicants or remote applicants residing in Central states/locations under Eastern or Standard Time
*Hybrid in-office would be required if you reside within 50 miles of our Richmond or Lynchburg, VA office. Required in-office days are Tuesdays & Wednesdays.
YOUR ROLE
In your role as an Application Development Analyst – COBOL you will support Genworth’s top strategic priorities. The person selected will initially work within the service operations team, for the CLOAS application. The Service Operations team is responsible for managing the day-to-day operations of the CLOAS application along with its accompanying peripheral systems, maintaining system health and implementing changes to support the business. The individual needs to be proficient in providing technical support for large and complex mainframe applications. The role will involve extensive collaboration with other developers, Business Analysts and QA members on the team as well as with Business Partners and other IT teams. This position reports to the Long-Term Care Policy Administration Service Operations Leader.
CLOAS is a mainframe-based application and is the core Genworth system for Long Term Care Policy Administration. The CLOAS application sits at the center of all policy processing for the business and contains the data and business logic for all customer service operations. The system integrates with many peripheral systems utilizing various technologies including Web Services and MQ. The CLOAS team uses Agile development methodologies and is actively implementing modern tools for development and testing. It is amongst the most active Genworth systems, with multiple ongoing enhancements and upgrades to support evolving business needs.
What you will be doing
Your Responsibilities:
- Support the Long Term Care policy administration system, by monitoring the system, resolving failures, job abends, policy related incidents, system defects, and by maintaining the interactions of the application with peripheral systems.
- Analyze incidents raised by users to assist them with completing business activities, determine the impact of the issue and come up with solution proposals to formulate the right approach to solve the problem.
- Design, Code, Document and Test the solution ensuring that it meets acceptance criteria, does not cause unintended impact and fits within the overall technical architecture. Support your changes through the testing process, assist with test planning, defect resolution and technical system activities. Implement the solution following the established change control process
- Create reports from the system data to perform data analysis, support business activities, and fulfil regulatory and audit requirements including SOX audits.
- Perform administrative duties in conjunction with the departmental requirements (participate in meetings, agile ceremonies (Kanban Stand Ups, Inspect and Adapt sessions etc.), respond to correspondence in a timely manner, provide status updates, review/update/submit tickets, participate in change management activities).
- Support of work and collaboration with the team to ensure incidents are completed in a timely manner considering their severity, impact and urgency. Assist team members in resolving complex business and/or technical problems. Provide technical advice on complex programming.
What you bring
Your Qualifications:
- 4 year college degree with 2-3 years experience with strong mainframe (COBOL, JCL, CICS, IMS) programming skills and production support experience preferably in insurance/finance domain.
- Excellent analytical skills and a detail-oriented mindset, with ability to understand complex business logic, analyze the system and data, to identify changes needed, and understand impact of changes on the various products and system functionalities.
- Basic experience with SQL and data analysis.
- Experience working in a cross-functional team environment on a complex mainframe system and having good problem-solving skills and a results-oriented outlook.
- Good communication skills ability to work with various stakeholders, managing concurrent deadlines and multiple priorities.
- A continuous improvement mindset, and willingness to adapt to new technologies and ways of working
Additional Qualifications:
- Experience with migration of Mainframe applications to other platforms
- Knowledge of Assembler
- Practical knowledge of LTC insurance products and premiums
- Experience in a managed services environment, working with an onshore-offshore model, managing to SLA’s and work queues.
- Experience working in an Agile environment (Scrum or Kanban)
- IMS database experience in an MVS and CICS environment
- Exposure to Product Accelerator tool
- Advanced SQL programming experience
- Experience with modern mainframe development and testing tools
- Knowledge of automated COBOL conversion tools
Employee Benefits & Well-Being
Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.
- Competitive Compensation & Total Rewards Incentives
- Comprehensive Healthcare Coverage
- Multiple 401(k) Savings Plan Options
- Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
- Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
- Disability, Life, and Long Term Care Insurance
- Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
- Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
- Caregiver and Mental Health Support Services
The base salary pay range for this role starts at a minimum rate of $80,000 up to the maximum of $120,000. In addition to your base salary, you will also be eligible to participate in an incentive plan. The incentive plan is based on performance and the target earning opportunity is 7% of your base compensation. The final determination on base pay for this position will be based on multiple factors at the time of this job posting including but not limited to geographic location, experience, and qualifications to ensure pay equity within the organization.
