Position Description: Serve as the primary point of contact for PrestigePEO clients. Manage day-to-day Human Resources activities for clients and worksite employees. Provide consultation, guidance, and problem resolution within assigned client portfolio.
Roles & Responsibilities:
Serve as the primary contact for clients’ human resources needs, ensuring compliance with all applicable federal, state, and local laws.
Provide account management for clients as it relates to Prestige services.
Oversee other dedicated client resources to ensure coordinated service delivery.
Develop and maintain effective business relationships with clients and brokers.
Engage Payroll Specialists, Benefits Specialists, and other internal colleagues as needed to address client and worksite employee needs.
Act as a resource and advisor to clients on human resources matters such as new hire on-boarding, employee engagement, employee relations, performance management, progressive discipline, coaching, leave of absence, employee complaints/investigations, and exit strategies/termination.
Manage employee handbook creation, facilitate training initiatives, and support development of clients’ policies and procedures.
Learn and develop competence with all technology applications and other tools necessary to perform the role.
Support human resource processes and procedures to ensure accurate, timely and consistent service delivery to clients.
Collaborate with colleagues across departments to resolve problems for clients and worksite employees, including Payroll, Benefits, Compliance, Workers’ Compensation/Risk, Tax, and others.
Ensure a smooth onboarding experience for new clients and newly hired worksite employees.
Foster teamwork and a positive work environment through frequent collaboration with other HR Business Partners, Benefits Specialists, and Payroll Specialists in promoting best practices.
Attend HR meetings and participate in HR educational workshops.
Participate in special projects within the HR Client Services department.
Other duties as assigned.
May need to travel to clients.
Experience & Qualifications:
PHR or SHRM-CP certification preferred.
Minimum three years of HR Generalist or related experience.
Previous PEO industry and/or client service delivery experience preferred.
Bachelor’s degree (business administration or human resources) preferred.
Broad knowledge of Human Resources including but not limited to General HR, Benefits Administration, Payroll, Risk Management, Retirement Services, and Client Support.
Multi-state compliance experience preferred.
Specific Skills Needed:
Bilingual English/Spanish required
Salesforce
Prism
Problem solve
Public speaking and presentation skills.
Excellent verbal and written communication skills.
Detail oriented with ability to multi-task and prioritize deliverables.
Adept at learning new technology.
Salary range based on experience $80,000 - $95,000
