Job DetailsJob Location: Contour ORD - Chicago, IL 60666Position Type: Full TimeEducation Level: High SchoolSalary Range: $50,000.00 - $62,000.00 SalaryTravel Percentage: NegligibleJob Shift: AnyJob Category: Customer ServiceContour is a long-established aviation services company with a diverse range of capabilities. At Contour, our core values guide every action and decision. We are unwavering in our commitment to integrity and safety, which remains at the heart of all our business lines. Our team members exemplify an attitude of excellence, consistently striving to think like a customer. We believe there is strength in unity, and we work together as a team to achieve ambitious goals.
Full-Time Employee Benefits & Compensation Overview
As a full-time employee of Contour, you are eligible for the following benefits and programs:
Insurance
Health, vision, and dental insurance, plus short/long-term disability and voluntary life insurance (effective the first day of the month following your hire date)
401(k) Savings Plan
Eligibility begins the first day of the month following your hire date.
The Company offers a matching contribution up to 6% of your eligible compensation.
Enrollment guidelines and a 401(k) Enrollment Guide will be provided during onboarding.
Paid Sick Leave
Accrual of up to 56 hours of paid sick leave per year.
Unused sick leave rolls over annually until your sick bank reaches 480 hours.
Vested Vacation Hours
Eligible to receive vacation hours on January 1st following your hire date.
These hours will be vested and available for use in accordance with Company policies.
Non-Revenue/Space Available (NRSA) Travel Privileges
NRSA (non-revenue/space available) travel privileges on Contour upon hire and access to MyID Travel after 6 months of service.
Leaves of Absence
Eligible for various types of leave, including:
Medical Leave
Non-Medical Family Care Leave
Maternity and Paternity Leave
Personal Leave
Detailed leave policies are outlined in the Contour Employee Handbook, which will be provided during onboarding.
Compensation Details
The starting annual salary for this position is between $50,000.00 and $62,000.00 based on your prior work experience.
Equal Employment Opportunity
Contour is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status.
Accommodations
Contour is committed to providing reasonable accommodations to applicants and employees. If you require accommodations during the application or onboarding process, please contact Human Resources at hr@flycontour.com.
Join Our Growing Team
Contour’s rapid growth has created exciting career opportunities. We invite you to become part of our family and contribute to our ongoing success.
Summary of Essential Duties
The Station Manager is responsible for leading and coordinating all aspects of airport operations at the assigned station. This position oversees ticket counter, gate, baggage, and ramp functions to ensure safe, efficient, and customer-focused service.
The Station Manager provides direct supervision, training, and support to Cross-Utilized Airport Agents, while also maintaining compliance with all Company policies and regulatory requirements.
This role requires strong leadership, communication, and problem-solving skills to manage day-to-day operations, respond to irregular situations, and uphold Contour Airlines’ commitment to safety, professionalism, and exceptional customer service.
Key Responsibilities
Interact with our service provider, ground handling staff, and management.
Serve as a knowledgeable resource for ticket counter, gate, baggage, and ramp-handling support person.
Oversees vendor performance.
Ensure Contour’s reporting and compliance standards are met.
Represent Contour at all airports, government, and company meetings.
Ensure service expectations through training and mentoring of vendor leadership teams.
Maintain thorough knowledge of policies and processes pertaining to law enforcement officers, hazardous materials, and other regulatory requirements.
Interface with and communicate with passengers, agents, flight crews and vendors as needed.
Responsible for always maintaining the safety and security of the ramp.
Observe safe ground-handling procedures and maintenance of ground service equipment, including the performance of equipment checks.
Comply with all safety procedures, airline policies, and Company standard operating procedures.
Assist in ramp set up and storage of equipment and baggage, ensure and maintain the integrity of a safe operation.
Promptly communicate any event or challenges involving the local operation with management and/or the Systems Operations Control Center.
Respond to and take proactive measures to minimize and assist irregular operations and customer inconvenience.
Completing required reports and audits to satisfy Company and regulatory requirements.
Investigating and analyzing problems [e.g., damage to ground service equipment or aircraft, Letters of investigation (LOIs)]. With respect to a finding, formulate a response and possible corrective action.
Other duties as assigned by management.
Working Environment / Physical Requirements
Frequent stooping, bending, kneeling, and crouching while performing job duties in both indoor and outdoor environments.
Regularly handle, lift, load, unload, and transport items weighing up to 75 pounds, with or without reasonable accommodation.
Ability to stand, walk, and work on your feet for extended periods of time (up to 8 hours per shift).
Must be able to work in a variety of environmental conditions, including exposure to extreme weather conditions (heat, cold, rain, snow) and loud noise levels.
Capable of safely operating ground service equipment (GSE) and performing physical tasks associated with ramp operations.
Must be able to ascend/descend stairs frequently.
Qualifications
Be at least 23 years of age.
High school diploma or GED equivalent preferred
Be authorized to work in the United States and able to travel in and out of the United States.
Must have a valid driver’s license and good driving record.
Must understand, read, and write English.
Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset.
Possess strong leadership and organizational skills.
Must have well-developed people skills and ability to work with a variety of personalities.
Able to coordinate multiple priorities and meet deadlines.
Able to handle interruptions and a fast-paced environment.
Maintain strong attention to detail.
Be self-motivated and able to motivate others.
Excellent communication skills both written and verbal delivered with tact and professionalism.
Must pass a DOT required pre-employment drug screen and willing to submit to and pass FAA and Company mandated random drug and alcohol tests.
Able to pass a required 10-year work history review and submit to criminal background and fingerprint checks.
Able to work nights, weekends, holidays, and varying schedules.
Must have experience and be highly proficient in Microsoft Office 365, Excel, Word, Outlook, and related software.
Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, state, and federal regulations.
Prior aviation experience or aviation related education a plus.
Disclaimer: The above statements are intended only to describe the general nature and level of work required for the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in the position. Please be advised that the duties and expectations of this position may be subject to change.
