SeniorFull TimeENAsia/Pacific
This role focuses on providing reliable second‑level technical support to customers and their IT teams. You will work largely independently, using established procedures and prior cases to resolve issues, while continuing to build your practical understanding of specialized technical concepts.
The role involves troubleshooting and responding to technical questions related to product configuration, connectivity, installation, operating systems, upgrades, maintenance, and market data issues. You will work closely with internal teams and external partners, including developers, vendors, and product managers, to see issues through to resolution. Getting things fixed properly matters!
Support activities are primarily remote and follow consistent global tools and processes, though coordination of on‑site support may be required at times. Clear, accurate communication is essential, as is ensuring customers receive correct information and dependable outcomes.
You are expected to understand common customer environments, including operating systems, Network, Servers, and supported products, and how these fit into customer workflows and integrations. Feedback from customers should be captured and shared to help improve products, services, and internal processes. You may also contribute to projects, releases, upgrades, technical onboarding, migrations, and maintenance activities—hands‑on work that makes a real difference!
Flexibility is important in this role. You will take part in shift rotation, including weekends and public holidays, to support global customers and maintain service coverage across time zones.
A university degree in Information Science, Information Technology, Computer Science, or a related field is preferred, along with relevant experience in technical support, systems administration, or a similar technical role.
We are an equal opportunity employer and value diversity at all levels of the organization. Employment decisions are based on merit, qualifications, and business needs, without regard to race, color, religion, gender, sexual orientation, gender identity, age, disability, or any other protected status.
If you require reasonable accommodations during the recruitment process or while performing the role, please let us know—we are committed to providing an inclusive and accessible work environment for everyone.
Career Stage:
Senior AssociateLondon Stock Exchange Group (LSEG) Information:
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
