Under supervision, market and originate mortgage loans that meet regulatory and investors guidelines to be sold on the secondary mortgage market. Assist senior or mentor loan officer in providing outstanding customer service to the team’s clients. This job may be used as a precursor to becoming a fully commissioned sales loan officer within 1-3 years.
Primary Duties:
- Gather all information necessary for documentation, analysis, disclosure and underwriting loan applications.
- Structure loans to ensure compliance to product guidelines.
- Submit through DU/LP and review findings to ensure borrower findings meets guidelines.
- Enter all required information into the mortgage loan origination system and order appraisal.
- Solicit and take loan applications in a professional and timely manner in line with company standard and procedures.
- Evaluate credit factors and eligibility to ensure application meets guideline requirements.
- Provide appropriate borrower compliance information at the time of application, have disclosures signed and delivered.
- Provide disclosures within regulatory guidelines and provide re-disclosure as required by regulatory guidelines through understanding of TRID requirements.
- Provide all necessary applicant information to processor.
- Price loans according to guidelines and secure signed lock agreements.
- Review CD and prepare the borrower for closing.
- Keep open line of communication with agents, borrower, processors and closers to provide excellent customer service.
- Assist in developing individual and team marketing plans to expand market share and stimulate loan production.
- Maintain regular customer contact with professional and community organizations to ensure a positive company image.
- Stay up to date on all program, compliance, and investor guidelines and changes that will affect the borrower and Bell Bank Mortgage.
- Provide advice and service to applicant requesting mortgage information.
- Make preliminary determination of applicant’s creditworthiness and issue prequalification statement of borrower’s eligibility.
- Maintain awareness of new trends and developments in the local and national real estate market to better serve clients and provide feedback to management.
- Assist the senior or mentor loan officer in managing new and existing loan volume.
- Provide high level of assistance to internal and external customers in person and on the phone.
- Review all documents for completeness and compliance with investor requirements.
- Follow up on missing documents.
- Maintain comprehensive understanding of the loan origination process and all functions within processing and closing departments.
- Know by name and face as many customers and employees as possible, calling them by name as often as possible.
- Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
- Know, understand, and live the company values and bottom line.
- Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations.
- All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
- Perform other duties as assigned.
Job Skills Required:
- B.A. or minimum of two years of mortgage banking, outside sales or related experience.
- Familiarity with all mortgage banking functions, FNMA, FHLMC, HUD/VA lending, regulatory compliance and investor guidelines.
- Ability to develop individual and team strategic plans to market and develop business contacts.
- Ability to work with limited supervision.
- Excellent customer service skills.
- Ability to function efficiently and effectively under deadlines and stress while maintaining a professional and mature profile.
- Ability to travel to different branches and to off-site meetings to meet with clients or co-workers.
