Accounts Receivable Contact Specialist

If you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding!

The AR Contact Specialist assists Full Sail students with questions related to tuition charges and payments via phone, email, and in person.

Essential Duties and Responsibilities:

• Handles incoming calls from students and parents
• Responds to email inquiries from students and parents
• Assists students visiting the Business Office to make payment or ask questions
• Assists in adding non-tuition charges to student accounts
• Takes incoming payments for tuition and fees
• Makes outgoing calls regarding collections or payment due as needed

Other Responsibilities:

• Adheres to the policies and procedures of Full Sail University
• Maintains strict confidentiality of company and personnel information
• Demonstrates a strong commitment to the mission and values of the organization
• Adheres to company attendance standards
• Performs other duties as assigned

Supervisory Responsibilities:  No

Competencies:

• Strong organizational, analytical, and interpersonal skills
• Creative and innovative writing ability, including proofreading and editing for grammar and punctuation
• Exceptional written and verbal communication skills
• Detail oriented
• Ability to multi-task and work independently
• Ability to interact with staff at all levels in a fast-paced environment

Education and/or Experience:

• Bachelor's Degree in Business Administration, Finance, or related discipline preferred.
• Previous experience working in a customer service environment.

Computer/Equipment Skills:

• Proficiency using software programs such as MS Word, PowerPoint, Excel, and Outlook

Environmental Factors/Physical Demands:

Work is performed in an office environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone. May be subject to bending, reaching, kneeling, stooping and lifting up to thirty (30) pounds.

Full Sail is an Equal Opportunity Employer.