Full TimeENAsia/Pacific
At VicRoads the work you do has real impact. Our work connects people and communities. We keep Victorians moving safely and smoothly today and help them be ready for tomorrow.
VicRoads empowers our people to learn and grow– focusing on impact and innovation. We reflect the diversity of Victoria and foster clever thinking to keep you and the community moving.
VicRoads is progressing too. In August 2022, we started on a new chapter when the Victorian State Government partnered with Aware Super, Australian Retirement Trust, and Macquarie Asset Management to operate registration and licensing services on its behalf.
We work collaboratively with the Victorian State Government to ensure we fulfill regulatory requirements, deliver State projects and safeguard customer data. The Victorian State Government retains sole responsibility for road access, infrastructure and safety.
Annual Salary Range: Commensurate with Experience
Employment Type: Ongoing - Full-Time
Usual Work Location: QV 180 Lonsdale Street CBD/ Work from home
Are you passionate about creating products and experiences that not only meet user needs but also captivate their hearts and minds? Are you excited about the challenge of balancing customer desirability with business viability, technology feasibility and broader business strategy to deliver exceptional experiences? If so, we have an incredible opportunity for you!
We are seeking a talented and driven individual to join our dynamic Technology Operations team. As a team member, you will play a pivotal role in working with our business and helping to support and provide engineering services to the digital platform. You will work alongside a group of passionate professionals who are dedicated to delivering innovative solutions that exceed customer expectations.
Your team is part of the Technology division, a team that are truly collaborative and passionate, and work closely together to deliver outcomes that positively transform the way our customers use our services.
About the Opportunity
We’re seeking an experienced Mainframe Technical Support Specialist to play a critical operational role in supporting VicRoads’ modernised mainframe platform, rehosted on AWS using Innowake technology. This role sits at the heart of systems that underpin essential licensing and registration services across Victoria, including the Driver Licensing System (DLS) and Vehicle Registration and Identification System (VRIS).
As part of a 24x7 Level 2/3 support function, you’ll be responsible for maintaining the stability, performance and resilience of a complex, cloud‑integrated mainframe environment. You will support batch processing, CICS, middleware, interfaces, and Tomcat‑based applications, working across mainframe, AWS infrastructure, databases, and modern application stacks. Operating in line with ITIL practices, you’ll manage incidents, problems, service requests and major incidents, contributing to root cause analysis and the implementation of long‑term fixes.
You’ll collaborate closely with cloud engineers, DevOps teams, DBAs, vendors, as well as internal Registration & Licensing operational teams. Beyond day‑to‑day support, you’ll play an active role in performance monitoring, capacity planning, security reviews, and continuous improvement initiatives—helping to uplift platform stability, enhance resiliency, and support VicRoads’ broader strategy of application simplification and modernisation.
This is a hands‑on, technically deep opportunity for someone who thrives in complex environments, values high‑quality customer service, and wants to contribute to mission‑critical systems that deliver real outcomes for the Victorian community.
About you
You’re an experienced technical support professional with 5+ years’ experience who thrives in complex, mission‑critical environments and takes pride in keeping essential services running smoothly.
This role requires the ability to obtain and maintain a Baseline Security Clearance. As such, Australian citizenship is mandatory.
What you’ll bring:
Proven experience managing incidents, problems, changes, releases and service requests in large, complex IT environments, aligned to ITIL practices
Strong technical breadth across hardware, software, databases and cloud‑based platforms, with deep troubleshooting capability across multi‑tier systems
SME‑level experience supporting modernised mainframe environments, ideally hosted on AWS
Hands‑on expertise with:
COBOL, Java, JCL, CICS, Linux and IBM MQ
Innowake / Micro Focus runtime environments, including Procedural Java generated by Innowake
Mainframe batch scheduling, preferably using Control‑M
Demonstrated experience supporting on‑premises, SaaS and cloud‑integrated environments
A proactive, self‑starting approach with a consulting mindset and strong problem‑solving skills
Excellent collaboration, communication and stakeholder engagement skills, with the ability to explain complex technical issues in clear, non‑technical terms
Desirable experience includes:
Innowake enterprise server migrations
CI/CD tooling and practices (Git, Azure DevOps)
Linux system administration and Apache Tomcat operations/support
Cloud‑native monitoring, automation and operational practices
Lifecycle management experience covering security, resilience, risk, compliance and access controls
Agile delivery experience, including Jira, Confluence and Scrum practices
Strong stakeholder and vendor management capability, including financial and contract management exposure
Our culture
Innovation powers progress, but it doesn’t come without support. To attract, retain, and develop talented people, we reward initiative and ingenuity, foster collaboration, and offer dynamic career development. At VicRoads, we embrace diversity and inclusion and we’re proud our workforce reflects the community we work for.
What we offer
Salary packaging, Fitness Passport & discounts to hundreds of retailers
Opportunities for professional and personal development
Flexible working arrangements and family-friendly practices, including 16 weeks paid parental leave
How to apply
We encourage applications from people of all genders, backgrounds and communities. If you need any adjustments to our recruitment process or the role itself, please let us know when applying.
Please submit your application via the “Apply” button.
For a copy of the Position Description please email talentacquisition@vicroads.com.au
Unfortunately, applications cannot be accepted via this email.
VicRoads is required to evidence your right to work in Australia and may ask for your consent to check records maintained by the Department of Immigration and Border Protection as well as records maintained by Victoria Police and VicRoads as part of the selection process. Information provided to VicRoads will be treated in the strictest confidence. Please note that due to legal requirements you must be predominantly located in Australia and for certain roles, predominantly located in Melbourne or Victoria.
