Overview
As a Customer Services Advisor, you will be the first point of contact for students, providing excellent customer service and ensuring the smooth day-to-day operation of our accommodation. You will handle student queries, assist with administrative tasks, and contribute to maintaining a positive living environment.
This vacancy is full time 37.5 hours per week, Monday to Friday, 9am to 5pm
Key Responsibilities:
Customer Service & Resident Support
- Be the first point of contact for residents, visitors, and contractors, providing a friendly and professional service.
- Respond to student enquiries via phone, email, and in person, ensuring a prompt and helpful resolution.
- Assist with student move-ins and move-outs, including check-in/check-out processes and room inspections.
- Support students with accommodation-related issues, escalating any concerns as necessary.
- Organise and participate in community events to enhance the student experience.
Administration & Operations
Ensure accuracy & integrity of all data processed within our Accommodation Management System (‘AMS’)
- Process bookings, tenancy agreements, rental payments, bank receipts/payments,
- Assist with handling maintenance requests and liaise with the maintenance team to ensure timely resolution.
- Conduct regular building inspections and report any issues.
- Ensure compliance with health & safety regulations and company policies.
General Duties
Assist in ensuring the site is always clean, safe, and welcoming.
- Handle lost property, parcel management, and general site organisation.
- Support marketing and promotional activities as required.
- Perform any other duties as reasonably required by management.
Key Skills & Experience
Previous experience in a customer service or administrative role (preferably within property management, hospitality, or student accommodation).
- Good level of both maths and English.
- Strong communication skills and a friendly, approachable manner.
- Ability to handle queries efficiently and remain calm under pressure.
- Good organisational skills with attention to detail.
- Proficient in Microsoft Office and comfortable using CRM systems.
- A team player with a proactive attitude
Desirable
- Experience working in student accommodation or property management.
- Knowledge of tenancy agreements and property regulations.
Benefits
- EAP
- 25 Days Holidays Plus Bank Holidays (pro rata for part time employees)
- Discount Platform
- Company Pension
