MidFull TimeEN
Job Description:
Order to Cash (O2C) Agent ensures customer’s orders are correctly loaded onto the system, that any queries are resolved and that ESAB deliver on time what has been ordered and promised. First point of contact from Sales on order book management and related questions, availability of products, chase supplies, enter orders, claims, invoicing, and handle claims and returns. Supports Customer Service Desk and Sales Representative local colleagues while building and maintaining excellent partner relationships.
Order to Cash Specialist – German & English Speaker
Career-starters are also welcome!
What you’ll do
Manage the full order-to-cash process: order entry, updates, cancellations, invoicing, and claims
Handle customer and internal queries, ensuring smooth communication across teams
Take ownership of orderbook management, block releases, and deliveries
Support customs and compliance processes (GTC, documentation)
Collaborate closely with Sales, Planning, Credit, and Logistics teams
Drive continuous improvement initiatives and identify efficiency opportunities
Contribute to digitalization and AI-driven process enhancements
What you bring
Fluent German and English (written & spoken)
Strong customer service mindset and communication skills
Solid MS Office skills (Excel; Power Query is a plus)
Ability to manage multiple tasks, meet deadlines, and solve problems independently
Team-player attitude with a proactive, solution-oriented approach
Experience in customer service, ERP systems, or OTC processes is an advantage
So, this is why ESAB is a great place to work ⚖️ ...
Our hiring journey 📢
Submit your CV & application to our system. If your qualifications match our expectations, we will reach out to you for a friendly phone conversation to get to know each other better. Following this, we will extend an invitation for an online interview. During the 1-hour conversation, you will have the opportunity to meet with your Manager and a Talent Acquisition Partner. This will be a collaborative exchange, where we not only ask questions but also share valuable insights. Upon a successful interview, you can expect to receive a job offer from us.
We strongly value the importance of feedback, and you can always count on us to provide you with a response. We believe in open communication! 🗣️
At ESAB Budapest SSC, we take pride in our role as the backbone of the world's leading welding and cutting company. Our contributions have played a crucial part in the construction of iconic structures like the Megyeri Bridge, NASA Space Station, and the 2014 FIFA World Cup Stadium. Our impact extends beyond these remarkable projects it's a thriving community of 220 professionals who are deeply committed to cultivating a workplace culture defined by shared values and a strong dedication to excellence. We prioritize your well-being, recognizing the importance of work-life balance for your happiness and success. Teamwork is integral to our culture, reinforced through social and team-building activities. Your voice matters: we foster an open and inclusive environment valuing all ideas. Enjoy flexibility with our hybrid work model, allowing you to choose your best working environment. Our SSC is located in Budapest's vibrant heart, step into our modern office space, designed for inspiration and productivity, reflecting our commitment to excellence. It's a source of great pride that we secured a well-deserved spot on the shortlist for the 2020 Office of the Year Award. Additionally, we cherish our recognition with the Family-Friendly Award and our membership in a diverse and inclusive community (Sokszínűségi Karta).
Join us at ESAB's Budapest office, where we not only value your skills but also prioritize your well-being and ensure your voice is heard within our inclusive and supportive community.
SHAPE Your future with us! 🚀⭐
#LI-Hybrid #OpenJob #OTC #OrderToCash
