The Tampa Bay Buccaneers vision is to be the premier NFL Franchise both on and off the field that sets the standard in global sports entertainment and embodies the spirit of Tampa Bay. The Buccaneers aim to employ individuals whose professionalism and dedication align with our vision.
Mission The Tampa Bay Buccaneers organization’s vision is to be the flag-bearer for Tampa Bay past and future, while driving the next generation of NFL culture. The Buccaneers aim to employ individuals whose professionalism and dedication align with our vision.
Position Description As a division of the Guest & Member Relations Department, the Game Day Staff is responsible for providing world-class customer service to the guests of Raymond James Stadium. Team members are committed to creating memories that last a lifetime by delivering the premier stadium experience in sports & entertainment.
Essential Functions • Deliver quality customer service for all fans in parking lots, entry/exit gates, plaza, ticket office, concierge desks, elevator services, concession stands and concourses • Welcome every guest with a warm greeting • Proactively approach fans to help answer questions in and around the stadium on game day • Must handle all guest-related matters in a professional and courteous manner • Manage large crowds pre and post event • Thank every guest upon exit
Skills & Abilities • Energetic, outgoing personality • Professional in appearance, actions and communications at all times • Attentive to meeting the needs of our guests • Face-to-face problem resolution skills • Demonstrate integrity by always choosing to do the right thing • Ability to take clear notes for follow up • Ability to work independently and in a team environment • Ability to work outdoors in various weather conditions • Ability to walk and stand for extended periods of time if not utilizing a personal, seated mobility aid
Experience & Education • Previous customer service experience
Work Environment The company is a professional, fast-paced, creative business environment. Other environmental conditions include: • Required to work all Buccaneers home games, training and some off-season events; may have to work occasional holidays; extended evening and weekend hours required. Shifts begin approximately five (5) hours prior to kick-off. • In a variety of weather conditions, may be required to walk up and down numerous steps, ramps, and long distances in parking lot and stadium grounds for extended periods of time • Lifting more than 20 pounds is occasionally required
Equal Opportunity Employer Buccaneers Team LLC (the “Club”) provides equal employment opportunities to all individuals, regardless of race, color, religion, sex, national origin, marital status, disability, age, military status, genetic information, sexual orientation, gender identity, or any other status protected by applicable federal, state, or local law.
Disclaimer This job description is intended to set forth the core functions required for this position and describe the general nature of the work performed by employees in this position. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Employees may be assigned additional responsibilities as necessary. The Club reserves the right to revise this job description at any time and to require employees to perform other tasks if there are changes to circumstances or conditions of the Club’s business, competitive considerations, or the work environment.
Accommodations Employees must be able to perform the essential functions of this position satisfactorily. The requirements set forth herein are representative of the duties, knowledge, skills, and/or abilities required. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions. Offers of employment are contingent on successful completion of a background screening.
At-Will Employment The position covered by this Job Description is expressly declared to be “at will,” meaning the Club has the right to terminate the employee’s employment at any time, with or without cause. Any written or oral promises or representations to the contrary are expressly disavowed and should not be relied upon by any employee.
Privacy Notice Any personal information that you provide to the Club as part of the recruitment process may be held and processed for the purposes of your registration, application and potential selection and in connection with any subsequent employment or placement at the Club. That data may be retained and further processed for the purposes of matching your skills and qualifications to future positions, identifying you as a potential candidate for future positions, to inform you of future positions, and analytics related to the Club’s recruitment practices. If you are selected for the opportunity for which you apply, your personal data may be used for the purposes of entering into a relationship with the Club, including sending you correspondence or general information relating to employment. Your personal data may be disclosed to Club affiliates and to third-party organizations providing services to the Club. Your personal data will be retained in accordance with the Club’s document retention policies and applicable laws.
It is the policy of the Buccaneers to provide equal employment opportunity to all individuals regardless of race, color, religion, sex, national origin, marital status, disability, age, veteran status or any other legally protected status, including sexual orientation and gender identity.
