Regional Compliance Support Officer - East and West Midlands

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Position: Regional Compliance Support Officer – East and West Midlands.

Salary: £35,000

Hours per week: 40

Location: Field Based – (covering East and West Midlands.)

We are looking for a Regional Compliance Support Officer to join our Compliance team. You will be working alongside our Safer Gambling departments to ensure compliance within our venues, supporting operational teams, analysing performance, and helping to embed best practices that promote a safe and responsible gaming environment.

Who Are Merkur?

MERKUR Slots are part of the Gauselmann Group, a family-owned German company that trades in over 40 European countries and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 220 high street Adult Gaming Centres under our MERKUR Slots Brand, as well as two Merkur Casinos.

About You:

• You will need a valid UK Drivers Licences .

• Flexible and able to stay away from home for prolonged periods and at short notice as required by the business.

• Experience within the Gambling Sector desirable.

• Experience  of working in a training role.

• Comprehensive knowledge of UK Gambling Compliance, Safer Gambling and Licence Conditions & Codes of Practice (LCCP).

• Ability to resource information from external sources and awareness of Safer Gambling best practices

• Knowledge of customer KYC and Due Diligence processes.

Benefits:

• 33 days holiday (including Bank Holidays)

• Contributory Pension Scheme

• Life Assurance

• Discounts with high street retailers and restaurants through our benefits portal

• Employee assistance programme

• Car allowance.

As part of the team you will:

• Promote awareness of Safer Gambling strategies and procedures

• Conduct compliance checks in line with internal audit programmes

• Support operations to meet regulatory, LCCP, and AML requirements

• Ensure Local Area Risk Assessments are up to date across venues

• Assist with customer complaints and liaise with local authority officer

• Oversee in-venue marketing to ensure correct Safer Gambling messaging

• Observe venue practices and provide constructive feedback to teams

• Identify training needs and ensure teams understand their responsibilities

• Stay up to date with industry developments and legislation, driving best practice

• Monitor and evaluate Safer Gambling activity, highlighting risks and trends

• Provide feedback and actionable insights to stakeholders

• Attend Compliance & Risk meetings and produce relevant reports

Want to know more? Apply today and our recruitment team will be in touch!

MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated. 

INDO

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