SeniorFull TimeEN
Senior Engineer, Software DSBC
POSITION PROFILE
Technical professional who serves as the critical bridge between the Information Development team, Product Engineering, and Development for high-speed continuous feed inkjet printers. You'll be instrumental in bridging the knowledge gap between our technical writers and engineering teams, directly improving the quality of documentation that customers and field engineers rely on daily.
This role combines hands-on technical investigation with strong communication skills to translate complex printer system knowledge into actionable insights for technical writers. The engineer will regularly work in the lab environment to build deep product expertise, acting as the team's "eyes and ears" on printer technology and corrective actions to resolve issues.
Works under normal supervision of management, and under the general guidance of more senior professionals, collaborating closely with cross-functional teams including Product Engineering, Development, and Information Development. This position offers a path to Advisory Engineering roles as domain expertise develops.
Job Duties and Responsibilities
Serves as the primary technical liaison between Information Development, Product Engineering, and Development teams.
Investigates and reverse-engineers complex printer systems to develop deep understanding of product functionality and behavior.
Translates technical findings into clear documentation and guidance for technical writers.
Works regularly in the lab environment to stay current on printer technology, field-reported issues and problem resolutions.
Provides input and recommendations on how to improve service documentation based on real-world findings.
Facilitates efficient communication flow between field engineers, development teams, and information development.
Leverages AI tools and modern technologies to improve research efficiency and documentation quality.
Contributes to project planning within the team and collaborates on cross-functional initiatives.
Recommends solutions to technical issues that impact documentation accuracy and completeness.
Accountable for completion of technical objectives on schedule and within cost and quality objectives.
Documents own work and shares knowledge proactively with the team.
Positively and actively supports changing business needs.
Assumes additional responsibilities as assigned.
QUALIFICATIONS (Education, Experience, and Certifications)
Required:
BS in Engineering, Computer Science, or related technical field required.
Demonstrated ability to understand and analyze complex electromechanical systems.
2-4 years of relevant experience.
Experience with product engineering, reverse engineering, or technical troubleshooting.
Experience working with global engineering and development teams, including flexibility for occasional meetings outside standard business hours.
Preferred:
Background in printing technology, imaging systems, or related industrial equipment.
Working knowledge of technical documentation tools and languages including DITA, SGML, Oxygen, CCMS, and static site generators to effectively collaborate with technical writers.
Familiarity with parts databases, wiring diagrams, assembly documentation, and engineering schematics.
KNOWLEDGE, skills and abilities
Strong analytical mindset with natural curiosity for understanding how complex systems work ("The Knack").
Excellent written and verbal communication skills; ability to convey technical concepts to diverse audiences.
Proficiency with AI tools and willingness to adopt emerging technologies to enhance productivity.
Self-motivated with ability to work independently in lab environments.
Strong problem-solving skills with attention to detail.
Ability to build relationships and collaborate effectively across engineering, field support, and documentation teams.
Uses judgment within defined practices and procedures to prioritize and resolve issues.
Quickly develops and applies new technical skills.
Positively contributes to a high-morale/high-performance team culture.
Ability to influence others regarding solutions to moderately complex technical problems.
working conditions, MENTAL AND PHYSICAL DEMANDS
� Cope with stressors and demands that are associated with the job and/or the work environment so that acceptable and defined levels of performance and overall contribution are maintained. (While all jobs involve dealing with stressors, the particular stressors may vary job to job).
� Work in areas which adhere to state and federal regulatory standards, or where no such standards exist, to nationally accepted guidelines, i.e., dust, fumes, physical and chemical agents.
�· Adaptable and flexible to work environment including, but not limited to, out of town travel as required to meet business commitments and working overtime, as business needs may require, handling multiple tasks concurrently, and easily adapting to new assignments, system, tools; produce clear, concise, accurate written communication, clearly conveying thoughts and ideas to peers, management, and customers; establish and maintain positive work relationships with peers, management, and customers, displaying willingness to understand diverse points of view; learn and apply new equipment and tools within an acceptable timeframe; and assume ownership of assignments, completing commitments on time. (While all of these continuing responsibilities apply to all jobs in the company, the specific ways in which they apply may vary job to job).
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
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