This is a remote position.
As an Account Manager at CloudLabs, you will own a portfolio of client accounts - building long-term relationships, driving retention, and identifying new business opportunities. You’ll be responsible for the full account lifecycle: growing existing accounts through upsell and cross-sell, while also prospecting and closing new business. This is a hybrid role - you will nurture existing clients and drive new business growth.
Key Responsibilities
Account Management & Growth
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Manage and grow a portfolio of existing CloudLabs customers, ensuring high retention and satisfaction, serving as the primary point of contact
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Build and maintain long-term, trusted relationships with key decision-makers and stakeholders
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Develop and execute account plans to drive retention, upsell, and cross-sell opportunities
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Conduct regular business reviews and meetings (MBRs) to assess performance and uncover new opportunities
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Partner with the Customer Success team to ensure seamless onboarding and track project completion
New Business Development
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Prospect and qualify new business opportunities across enterprises, Microsoft CSP Partners, and training providers.
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Run initial discovery calls to understand client needs and deliver compelling product demonstrations of CloudLabs tailored to each client
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Negotiate contracts and close deals in line with company pricing and margin guidelines
Sales Execution & Reporting
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Meet or exceed revenue targets
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Accurately maintain CRM records (HubSpot) with pipeline data and activity logs
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Prepare sales forecasts and reports for management review
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Track and report on KPIs including Total revenue(Existing & New business), repeat business rate, pipeline coverage, win rate, and average deal size
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Stay current on industry trends, competitors, and market developments
Requirements
Experience
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3–5+ years of B2B technology account management experience
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Proven track record of meeting or exceeding revenue targets in a tech environment
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Experience managing accounts in enterprises, training companies, or ISVs is a strong plus
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Familiarity with Microsoft cloud
Skills & Competencies
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Strong consultative selling skills — able to map CloudLabs offerings to customer needs and pain points
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Excellent demo and presentation skills, including to technical and executive audiences
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Comfortable navigating complex, multi-stakeholder sales cycles
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Highly self-motivated with a hunter mentality and strong follow-through
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Proficient with CRM tools (HubSpot required; Salesforce a plus)
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Ability to work independently in a fast-paced environment with high ownership
Education
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Bachelor’s degree in Business, Technology, or a related field preferred
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Equivalent experience in SaaS or cloud technology sales will be considered
