Senior Process Improvement Specialist

•    Fixed Term, full-time appointment (Until 31 December 2026)
•    Level 8/9: $120,866 - $149,960 + 17% Superannuation

The Transformation Division plays a pivotal role in enabling the University of Wollongong to deliver on its Strategic Plan 2030 and broader sustainability objectives. As the University undertakes a significant program of transformation, the Division provides coordinated program support, change management expertise, process improvement capability, and benefits realisation frameworks.
Working across faculties and divisions, the Division promotes consistent approaches, strengthens organisational readiness, and ensures changes are embedded effectively. A key focus is the development of well designed, future oriented and scalable processes that reduce complexity, improve service delivery, and support the University’s evolving operating model

About the Role 
As a Senior Process Improvement Specialist, you will lead the analysis and redesign of complex, cross functional business processes that shape how the University operates. You will work closely with leaders and teams across faculties and divisions to understand current challenges, diagnose root causes and co design future state processes that are practical, scalable and aligned with strategic goals. Your work will help reduce complexity, improve efficiency and support sustainable, future focused ways of working.

What You’ll Be Doing 
In this role, you will facilitate workshops, develop clear process documentation, apply structured improvement frameworks and collaborate with colleagues across transformation and change functions to redesign processes and ensure improvements are successfully adopted. You will contribute to planning, governance and reporting, while also helping uplift organisational capability in process design and continuous improvement.

What You’ll Bring 
To succeed, you will bring strong experience in business process improvement within complex environments, along with excellent analytical, communication and facilitation skills. You will be confident working with ambiguity, engaging diverse stakeholders and translating insights into clear, actionable solutions. Experience with digital tools for process documentation and relevant tertiary qualifications will further support your success.

Why Join Us?
Joining UOW means contributing to meaningful, long term transformation that will shape the University’s future. You will be part of a collaborative, supportive team committed to delivering positive change, improving service experiences and building a more aligned and sustainable organisation.

How to Apply
Click on the ‘Apply Now’ button at the bottom of the advertisement. You’ll be prompted to submit a resume, and cover letter (of no more than 3 pages) summarising your skills and experience as they relate to the selection criteria located in the position description.

For further information about this position, please contact Beth Just, Associate Director, Operational Excellence on + 61 2 4221 3760.

Position Description

Closing Date: Wednesday 20 May 2025, 11:55 PM

As required by federal legislation, prospective employees are required to declare whether they have been investigated for an allegation of Gender based Violence or determined to have engaged in conduct that constitutes Gender based Violence, during their previous employment, or otherwise in a legal process. Any such declaration will be included in the University’s employment screening processes and will be treated with the strictest confidence and in compliance with all privacy legislation.

The University of Wollongong is committed to workplace equity, diversity and inclusion.  We value and acknowledge the importance of our people’s diverse experiences, talents and cultures that they bring to work with them each day. Embracing diversity and creating inclusion is a key component of attracting and retaining talent in our workforce. The creation of a diverse and inclusive workforce is central to our ability to unlock potential, enhance our success and achieving our vision of being in the Top 1% of universities globally.

Note:

• Visa sponsorship is not available for this position.  Only candidates with valid work rights in Australia are eligible to apply.

   

The University of Wollongong was born with a mission to transform our region: to educate and empower the people of the Illawarra. Our commitment to a better future has shaped our direction and impact since our inception.

 Over the years, we have grown to be a global diverse and inclusive civic university, working to solve global challenges and promoting harmony and social cohesion. We are proud to be a globally recognised and respected university, opening doors for our students, staff and partners.