Contract Type: Full time, Permanent Location: Noida
JOB OVERVIEW
The Global Admissions Executive is responsible for coordinating and administering student applications across Study Group’s admissions processes. The role ensures that applications are processed accurately, efficiently, and in line with established policies and procedures. A key focus is maintaining exceptional standards of customer service by providing timely and professional support to students, parents, and agents throughout the admissions journey.
ABOUT THE ROLE
Effective processing of student applications and related materials in order to meet Service Level agreements, primarily being Acceptances, Confirmations and visa documentation.
Interacting with agents as required during the Admissions process, and liaising with internal stakeholders to resolve issues as required
Methodical use of systems (including Study Global, Pega, SMS) in order to accurately capture information and to ensure applications are processed appropriately
Processing of cancellations and associated financial adjustments as required
Assisting with ad-hoc administrative or process improvement tasks as required.
ABOUT YOU
Work experience within an administrative and/or customer service environment.
Experience of using computerized systems/databases to achieve work goals and tasks.
Proven experience within an international education related role, preferably within an International Admissions environment.
Highly organised; able to prioritise activities and work to tight deadlines.
Resilient, self-motivated and able to work independently on a day to day basis.
Flexible and adaptable to change.
Excellent attention to detail and able to interpret and follow complex processes.
Strong customer services ethic
A strong collaborator who works well with other teams in Global Admissions and the wider business.
Excellent communication skills, both written and oral.
Willingness to work flexible shifts with rotational week-offs as per business needs
ABOUT US
Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.
ORGANISATIONAL COMPLIANCE
Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants, the following checks will be conducted- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification. We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.
