SeniorFull TimeEN
Who are we? 👋
Look at the latest headlines and you will see something Ki insures. Think space shuttles, world tours, wind farms, and even footballers’ legs.
Ki’s mission is simple. Digitally transform and revolutionise a 335-year-old market. Working with Google and UCL, Ki has created a platform that uses algorithms, machine learning and large language models to give insurance brokers quotes in seconds, rather than days.
Ki is proudly the biggest global algorithmic insurance carrier. It’s the fastest growing syndicate in the Lloyd's of London market, and the first ever to make $100m in profit in 3 years.
Ki’s teams have varied backgrounds and work together in an agile, cross-functional way to build the very best experience for its customers. Ki has big ambitions but needs more excellent minds to challenge the status-quo and help it reach new horizons.
Where you come in?
Are you passionate about delivering a high-quality user-centric service? As a Senior Service Desk Analyst, you will lead the Service Desk team, ensuring the smooth and efficient delivery of technical support across the organisation.
As the Senior Service Desk Analyst, you’ll be responsible for running Ki’s service desk operations on a day-to-day basis, whilst remaining 1st and 2nd line support. You will manage a small team of 1-2 Service Desk Analysts, coordinate workload and scheduling, and serve as the point of escalation for complex user issues—all while spending 60% of your time providing direct support to employees.
What you will be doing🖊️
Requirements
Benefits
You’ll get a highly competitive remuneration and benefits package. This is kept under constant review to make sure it stays relevant. We understand the power of saying thank you and take time to acknowledge and reward extraordinary effort by teams or individuals.
What to expect during the recruitment process:
