T&M Team Lead

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.

Position: T&M Team Lead – Banking Revenue Assurance - EUROPE T&M Team

Location: Belgrade, Serbia (hybrid)

Grade: 10

EUROPE T&M Team, as a part of Banking Revenue Assurance team is responsible for reviewing field service activities provided to our customers, for eleven European countries at the moment, and determining which activities are considered Out of Scope, as per Customer’s maintenance Contract. Team’s goal is to organize efficient T&M billing process by doing deep-dive analyses of field activities using various tools, cooperating with other internal teams, providing financial reports on chargeable calls and ensuring revenue is collected fully and in a timely manner. We are constantly working on optimizing our processes, and the role of T&M analyst is currently evolving into a consultant for company-wide internal and external solutions.

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

• Manage team, delegate daily tasks, provide all necessary guidance and support when it comes to understanding processes and incident review
• Perform various analyses on overall business activities in order to identify Revenue gaps
• Identify process gaps and work on continuous process improvement and automatization to advance developmental growth and cost reduction
• Support and motivate team, understand their weaknesses and strengths and work on their professional development
• Understand Contractual language that defines field service activities not covered by the maintenance Contract
• Coordinate conversations with other internal teams with goal to enable efficient T&M billing process
• Present great attention to details, especially when it comes to Reporting and Invoicing process – Customer data, Payment terms, VAT, accurate rates etc…
• Understand all relevant technical details on company’s Banking equipment and have ability to train others
• Organize trainings for new hires and identify current knowledge gaps, and provide additional trainings if needed
• Use multiple software solutions to complete daily tasks: Oracle, TAMBA Tool, Invoice Engine, NCDM, Pramata, SOM, Tableau, Power BI, Microsoft Office etc…
• Manage business process that creates value and increase customer satisfaction

Candidates profile and qualifications:

• Bachelor’s Degree
• 4-5 years of relevant work experience
• Excellent knowledge of English language
• Technical knowledge of Banking equipment would be considered as an advantage
• Demonstrated proficiencies in Microsoft Office Suite software, knowledge of creating macro solutions would be considered as an advantage
• Possesses a high degree of skill in relationship management, and leadership to get issues resolved for the customer as well as presentation skills

#LI_BM1 #LI_hybrid

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Company Benefits:

• Private Health Insurance

• Employee Referral Bonus Program

• Wellbeing Resources

• Baby Bonus

• Life, Accident & Disability Insurance

• Numerous opportunities for internal career pathing and advancement

• Discounts for employees at NCR Atleos partners
   

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

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Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.