Manatal is an HRTech software service (B2B SaaS) company headquartered in Bangkok, Thailand. Manatal is one of the fastest-growing start-ups in the region and is backed by Surge and Sequoia Capital. Manatal has a global presence and is trusted by thousands of businesses in over 135 countries.
Our goal is to transform the entire hiring process by making it simple, efficient, and enjoyable for recruiters, hiring managers, and candidates alike.
Our mission is to offer the best-in-class AI-powered technologies to empower small, medium, and large businesses in their staffing & recruitment transformation.
Sales Operations Manager
You will lead the sales operations efforts for our customer success team. The ideal candidate has experience managing complex projects in a fast-paced environment, excels at reporting and analytics, and has a strategic vision for sales processes. As a Sales Operations Manager, you should be able to communicate effectively with stakeholders and other departments and prioritize work to ensure the team meets its goals.
Responsibilities
- Lead the Sales Operations efforts for our customer success team.
- Work cross-functionally with other departments to develop/implement new strategies, training programs, and processes that ensure sales representatives have the necessary skills and knowledge.
- Develop dashboards, tools, and reports to evaluate performance baselines and targets by focus area, teams, and roles.
- Perform ad-hoc analyses across multiple data sets and tools (examples of analyses include sales performance, customer segmentation, sales participation, feature-specific analysis, etc.) to produce data-driven recommendations to enable leadership decisions.
- Provide weekly, monthly, and quarterly reporting and metrics to sales leadership to drive continuous improvement.
- Manage timelines, resources, budgets, and risks to ensure projects are delivered on time and within scope and budget.
- Develop and maintain project documentation, including project plans, status reports, risk management plans, and project retrospectives, and continuously improve project management processes.
- Partner and influence numerous cross-functional stakeholders across the organization, including Product, Marketing, Support, Sales, etc., to ensure best-in-class collaboration across all projects.
- In partnership with other departments, evaluate and implement sales automation tools, customer relationship management (CRM) systems, and other relevant technologies to optimize sales processes.
- Ensure comprehensive planning for systems changes and associated readiness for the Customer Success department.
- Actively participate in business requirement review and refinement for all sales tools.
- Plan, lead, and execute sales initiatives such as campaigns, RPF/RPI, Tenders, Webinars, etc.
- Drive operational excellence and rigor of current processes through documentation, analysis, and identifying opportunities to create efficiency, remove obstacles, or improve processes.
- Work with management to ensure we have comprehensive process documentation for existing and new tools, processes, and policies.
- Design and lead the implementation and standardization of customer success processes and ensure their deliverables are completed on a regular basis.
- Other tasks assigned by CEO and Management.
Qualifications
- Minimum of 4 years related experience
- High proficiency in Hubspot is a must.
- Experience in process design, standardization, and continuous improvement.
- Ability to manage multiple projects simultaneously in a fast-paced environment.
- Strong understanding of project management methodologies.
- Experience utilizing quantitative/business intelligence tools (i.e. Metabase, Retool, PowerBI Tableau) is required.
- Results-orientated with a proven track record of flawless execution, high attention to detail, and a strong sense of urgency
- Strong project/program management experience to manage timelines and drive outcomes
- Proven stakeholder management experience including managing multiple partners simultaneously.
- Proven leadership skills in both independent and team environments
- Superb communication skills in English (written and verbal)
- High energy levels, a high degree of integrity, self-motivated, positive attitude, proactive approach to work, confidence
- Demonstrated success in a B2B sales and support environment
- Experience with Atlassian, Notion, and Intercom is a plus.
Working with Manatal
- This role is based at our Bangkok office in the heart of the city center
- As a team of diverse cultures and nationalities, English language proficiency is required
- We enjoy collaborating in person, and the team is working on-site
Why you'll enjoy working with Manatal
- Well-funded start-up backed by Surge & Sequoia
- Be part of one of the fastest-growing B2B SaaS start-ups in the region
- You will be collaborating with talented individuals in the industry
- Join a lively and highly international team
- Indulge in a challenging and innovative working culture
- Attractive medical healthcare plan
- Personal development allowance
- 2 weeks of work from anywhere per year
- Regular fun team-building activities
- Company trip
Apply on our Careers Page
If you are a fit for this role and are excited to join Manatal, please follow this link to apply
https://careers.manatal.com/jobs/a4060f3d-6e3d-499b-ba48-1c5dd95d10bb
Watch our Demo
https://www.youtube.com/watch?v=-GG1GqXkAKQ
https://www.youtube.com/watch?v=VjinpYMUMoc
Manatal Hiring
At Manatal, we are dedicated to building an intuitive AI-powered application tracking system to streamline and transform the entire hiring and recruitment process.
We are devoted to attracting the best talent worldwide to join our team and take pride in being an equal-opportunity workplace. We are committed to equal employment opportunities regardless of religion, race, ethnicity, ancestry, national origin, gender, gender identity, sex, sexual orientation, marital or parental status, disability, age, citizenship or other class protected by applicable law.
