Attend breakdowns and repair crane in a timely manner.
Provide service-related assistance by way of phone support.
Maintain service reports and submit these in a timely manner upon completion of repair.
Provide feedback on component failure.
Train distributors in the commissioning of the first new product.
Analyse and troubleshoot warranty problems when beyond the scope of the distributor or customer.
Interact with MCG based personnel on matters pertaining to service materials, product requirements, availability, and code compliance.
Plans & coordinates activities concerned with investigating and resolving customer reports of technical problems by utilizing applicable processes to eliminate future operational or service difficulties.
Analyses reports of technical problems to determine trends affecting future design, production, service, and maintenance processes and recommends modifications to eliminate future problems.
Perform other ad-hoc duties as assigned.
Job Requirement:
Trade certificate in either mechanical, hydraulics or electrical engineering preferred, or equivalent trade experience and skills maybe considered.
Able to lift heavy equipment.
Minimum of 3 to 5 years of technical service & support related working experience preferably in the crane industry or heavy equipment industry.
Ability to read and work with electronic and hydraulic schematics.
Possess strong analytical skills in the evaluation of reports of technical issues, research findings; and/or output of a system/process etc.
Knowledge and experience with hybrid vehicles are an advantage.
Knowledge and experience with the auto electrics of vehicles is an advantage.
