$44,000 – $52,000MidFull Time
Job Title: Income Maintenance Caseworker II
Department: Health and Human Services
External Hiring Range: $22.51 - $26.68
Posted Internally and Externally
Buncombe County offers in-office, hybrid, and remote positions. Employees in positions that are approved for remote work must work at a location within a 2-hour drive from the position's assigned Buncombe County facility.
This posting is to fill two Income Maintenance Caseworker (IMC) II to North Carolina's Medicaid and Food Services and Nutrition. This role is hybrid: partial work-from-home with occasional work in the office and this position is posted until filled.
We will train you! Buncombe County Health and Human Services is looking for team members who are ready and willing to grow with us. Our outstanding training team is highly experienced and eager to contribute to your success. In this role you will receive several weeks of on-the-job training before working one-on-one with customers. This position makes a difference in people’s lives—what IMCs do matters. They are helping families and children have access medicaid or helping pregnant women, children and elderly individuals have access to medical care. Buncombe County is seeking Income Maintenance Caseworkers. This position offers a robust training program and a defined career development plan. If you've worked directly with customers as a bank teller, customer service representative, bookkeeper, payroll clerk, medical billing, paralegal, or other clerical experience this would be a great fit for you! Or, if you've been an IMC before, we'd love to have you join our team!
Purpose of the position:
The purpose of this position is to ensure all eligible individuals receive timely public assistance benefits by determining or re-determining eligibility of Buncombe County residents applying for public assistance across multiple Income Maintenance programs.
Minimum Education, Training and/or Experience (required at time of hire): Associate’s degree in Human Services Technology, Social Services, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum and two (2) years of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering, and compiling of data, analysis of data and/or performance of mathematical, legal tasks or determining eligibility (or one (1) year of Income Maintenance experience); or graduation from high school and three (3) years of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering, and compiling of data, analysis of data and/or performance of mathematical, legal tasks or determining eligibility; or an equivalent combination of training and experience.
Additional Training and Experience: English/Spanish bilingual speakers preferred
Essential Functions of the position:
Knowledge, Skills, Abilities:
Buncombe County Government realizes the importance of a diverse professional workforce and the need to foster a responsive and innovative organizational culture, one that fully engages all of our employees, honoring and building on each employee's unique experiences, opinions, and perspective.
It is the policy of Buncombe County to provide equal employment opportunities (EEO) to all persons regardless of race, natural hair or hairstyles, ethnicity, creed, color, sex, sexual orientation, gender identity or expression, national origin or ancestry, marital or familial status, pregnancy, veteran status, religious belief or non-belief, age, or disability or any other legally protected class under federal or NC State law. EEO practices and employment decisions regarding recruitment, hiring, assignment, promotion and compensation shall not be based on any of these protected classes. In addition, the County expressly prohibits any form of workplace harassment or discrimination.
