East Midlands Shared Services
Service Delivery Officer Level 5 - Bereavement Services Support
🇬🇧United Kingdom13 days ago
£32,597 – £35,412EntryFull Time
Contract Type: Permanent
Working Hours: 37 hours
Worker Type: Onsite Worker
Salary: Starting Salary is £32,597 (Level one) - £35,412 (Level four) per annum (pay award pending)
Location: Wilford Hill Bereavement Services Office, Loughborough Road, West Bridgford, Nottingham, NG2 7FE (free onsite parking)
We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.
About the Role
Leadership skills are essential to help support a small team and excellent time management skills to manage service outputs in a busy environment. The team is required to fulfill statutory bereavement duties, including compliant administration of cremation and burial processes and accurate maintenance of required records.
Collaboration with the wider service, colleagues and citizens to ensure the service is delivered in line with the service vision. Change and innovation experience to help progress the service improvements within the team. The office deals with a range of colleagues and citizens so the ability to be inclusive in service delivery and team supervision is important. The role is varied so experience in finance and IT literacy are valuable skills.
About You
The ideal candidate will have:
Previous experience of leading a team or project, delegating tasks, monitoring team performance, assisting team training and development.
Excellent working knowledge of Microsoft Office packages. Ability to develop service specific IT software packages including case and document management systems to suit requirements.
Excellent communication skills with the ability to communicate effectively with a diverse range of customers including vulnerable citizens and their families.
Highly developed organisational and administrative skills. Effectively managing team tasks and projects. Handling urgent situations effectively and meeting tight deadlines, focusing on customer service excellence.
Demonstrating personal commitment to the equality, diversity and inclusion challenges faced by our workforce and Nottingham’s people.
Advanced understanding of business systems and administrative activities, with the ability to assist in monitoring budgets and providing financial data
You can find the job description for this post here.
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.
For informal enquiries please contact Liz Wilson-Smith at liz.wilson-smith@nottinghamcity.gov.uk or call on 0115 8761582
Closing Date: 25.05.2026
Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
Interviews will be held: week commencing 8 June 2026
If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support
By applying to this job, you agree to our Terms & Conditions.
Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.
In addition to working within a great team and a competitive salary you will have access to:
Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.
We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled - these groups of people are underrepresented in our workforce, and we’d like to reflect our local population more through our recruitment processes.
We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.
