At peopleworth, we support work where people and performance thrive. As part of our Employer Group, we work with a variety of forward-thinking partners and are excited to share this opportunity that sits within our growing group.
Role Overview
We are seeking a Student Success Manager to help learners thrive in their professional learning journey within a digital education environment. This role focuses on ensuring students are fully supported from onboarding to completion, maintaining high engagement and satisfaction throughout. You will play a vital role in driving learner success through proactive communication, problem-solving, and collaboration with internal teams and learning facilitators.
Key Responsibilities
- Act as the primary point of contact for learners from onboarding through course completion
- Conduct 1:1 and group learner support sessions across multiple time zones
- Guide learners in structuring study plans and managing progress toward completion
- Identify and address learning or engagement challenges early, offering practical solutions
- Maintain clear and responsive communication via email, chat, and video calls
- Collaborate with facilitators, mentors, and career coaches to ensure learner goals are met
- Monitor learner performance and engagement using tracking tools and reports
- Collect and analyse learner feedback to recommend process improvements
- Provide alumni support and foster a sense of community among past participants
Requirements
- Relevant Bachelor’s degree or equivalent experience
- Minimum of 3 years’ experience in student support, customer success, or learner engagement within education or training environments
- Demonstrated ability to build rapport and communicate effectively with diverse learner groups
- Strong organisational and administrative skills, with attention to detail
- Experience facilitating online sessions or coaching learners (preferred)
- Familiarity with digital education platforms and online learning environments
- Empathetic, proactive, and able to handle sensitive information with professionalism
- A strong sense of accountability and ownership of learner outcomes
Benefits
- Fully remote role with flexible working environment
- Collaborative, people-centred performance culture
- Opportunity to contribute to meaningful learner outcomes in a growing digital education sector
- Professional growth within a purpose-driven Employer Group
Our Recruitment Process
The peopleworth Employer Group follows a fair, transparent, and multi-stage recruitment process designed to ensure mutual fit.
- Application Submission: Complete the online form and answer brief application questions.
- Initial Screening: Applications are reviewed for role alignment; successful candidates move to the longlist.
- Video Interview Stage: You’ll record short responses to 3–4 role-specific questions.
- Live Interviews: Shortlisted candidates attend first-round interviews (and, if applicable, further rounds).
- Final Shortlist & Verification: Reference and background checks are completed.
- Offer & Contracting: Successful candidates receive formal offers and contract documents.
- Pre-boarding & Onboarding: Once accepted, you’ll complete a pre-boarding process before officially joining your employing organisation within the Employer Group.
Throughout every stage, we value clear communication, respectful engagement, and timely feedback.
