IT Helpdesk Support Specialist

About Eridu

Eridu is a Silicon Valley-based hardware startup pioneering infrastructure solutions that accelerate AI data centers to deliver Faster AI. Today’s AI performance is frequently limited by communication bottlenecks. Eridu introduces multiple industry-first innovations across silicon, packaging, software, and systems to deliver an order of magnitude improvement in performance and unlock greater GPU utilization to speed training job completion times and tokens-per-second for more profitable inference. We do this while simultaneously reducing capital and power costs and improving reliability.

The company’s solutions and value proposition have been widely validated by leading hyperscalers.

Eridu has raised over $200M to date including its most recent, oversubscribed Series A round. The company is led by a veteran team of Silicon Valley executives who have delivered multiple billion dollar product lines and led multiple companies to billion dollar exits, including serial entrepreneur Drew Perkins, co-founder of Infinera (NASDAQ: INFN), Lightera (acq. by Ciena), Gainspeed (acq. by Nokia) and Mojo Vision (the world’s leading micro-LED company). The company is in execution mode and has a world-class engineering team with decades of experience in state-of-the-art silicon, packaging, optics, software, and systems. Eridu is working with best-in-class supply chain partners including silicon, packaging and systems.

Visit our website eridu.ai to learn more.

Position Overview

We are seeking a reliable and customer-focused IT Helpdesk Support Specialist to join our team. In this role, you will serve as the first point of contact for technical support, assisting employees with hardware, software, cloud-based services, and video conferencing systems, including Microsoft Teams. The ideal candidate is a strong problem solver with excellent communication skills and a passion for delivering high-quality IT support. 

Responsibilities

• Provide first-level technical support for end users.

• Troubleshoot hardware, software, network, Microsoft 365, and video conferencing issues.

• Install, configure, and maintain desktops, laptops, printers, mobile devices, and conference room equipment. 

• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.

• Troubleshoot email issues (mail flow, mailbox access, shared mailboxes, distribution lists).

• Assist with password resets, MFA setup, and account security best practices.

• Provision and deprovision Microsoft 365 licenses and user accounts.

• Provide support for video conferencing platforms (e.g., Microsoft Teams, Zoom), including meeting setup and troubleshooting.

• Maintain and troubleshoot conference room systems (cameras, microphones, displays, Teams Rooms/Zoom Rooms).

• Maintain and troubleshoot OneDrive/SharePoint file access and sync issues.

• Document issues and solutions in the ticketing system.

• Escalate complex issues when necessary.

• Assist with onboarding/offboarding users.

• Maintain inventory of IT assets.

• Follow IT policies and security best practices.

Qualifications

• 1–3 years of experience in IT support or helpdesk.

• Knowledge of Windows and/or macOS.

• Experience with Microsoft 365.

• Familiarity with video conferencing tools.

• Understanding of networking fundamentals.

• Experience with ticketing systems.

• Strong troubleshooting and communication skills.

Preferred Qualifications

• Degree in IT or related field.
• Certifications such as CompTIA A+, Network+, or Microsoft 365.

• Experience with Azure AD and Intune.

• Experience supporting conference room systems.

Why Join Us? 

At Eridu, you’ll have the opportunity to shape the future of AI infrastructure, working with a world-class team on groundbreaking technology that pushes the boundaries of AI performance. Your contributions will directly impact the next generation of AI infrastructure solutions, transforming the performance of AI data centers. 

The starting base salary for the selected candidate will be established based on their relevant skills, experience, qualifications, work location, market trends, and the compensation of employees in comparable roles. 

Notice to Recruiting Agencies

Eridu does not accept unsolicited resumes or candidate profiles from staffing agencies or third-party recruiters. Any candidate submitted to Eridu without prior written authorization from our recruiting team will be considered unsolicited and will become the property of Eridu. Eridu reserves the right to pursue and hire such candidates without any obligation to pay fees. Recruiting agencies are expressly instructed not to contact hiring managers, employees, or executives regarding open positions.