About Us
Since 1977, LAGOS has been a pioneer in fine jewelry, combining precious materials and expert craftsmanship to offer modern, iconic styles for women and men. Founded by master jeweler, Steven Lagos, the brand’s signature Caviar collections offer bold, unique styles that encourage personal expression. Today, Steven’s daughter. Kate Lagos serves as Associate Designer and Brand Stylist, continuing the tradition of excellence and creativity that defines the brand’s iconic Caviar collections.
About You
You are a dynamic and driven luxury retail sales professional with the vision, commitment, perseverance, and grit to grow a business and drive exceptional results. As a self-starter, you take the initiative in demonstrating a proactive approach to achieving your goals. Customer-centric and results-oriented, you consistently deliver exceptional and personalized customer experiences that build brand loyalty and grow sales. Resilient, you are not deterred by setbacks, preferring to see them as opportunities for growth, learning, and performance improvement. Your positive mindset and entrepreneurial spirit are prevalent.
Position Summary
As Boutique Manager, you are responsible for driving sales, ensuring the consistent delivery of exceptional customer experiences, managing and motivating a sales team, and ensuring operational efficiency within our designated spaces inside Bloomingdale’s department store. Key responsibilities include analyzing performance data to meet sales targets, maintaining brand standards and visual presentation, overseeing inventory, and executing sales-driving strategies while upholding a high level of customer satisfaction and team development.
Essential Functions
Sales and Client Experience
- Drive sales by implementing strategic initiatives and inspiring the team to achieve targets.
- Master sales techniques and lead by example in serving and satisfying clients 80% of your time.
- Deliver an elevated luxury experience, offering expert styling advice to clients.
- Address client inquiries and resolve issues promptly to ensure satisfaction.
- Develop/execute clienteling strategies, ensuring proactive outreach and personalized follow-up.
- Proactively drive customer acquisition by identifying and engaging new customers.
Business and Operations Management
- Analyze weekly and monthly performance reports, identifying business opportunities.
- Optimize key performance indicators (KPIs) such as sales, average transaction value, units per transaction, etc.
- Manage inventory levels, including ordering, receiving, and displaying products effectively.
- Ensure accurate cash management, administration, and compliance with the department store’s standards.
- Ensure compliance with company policies and procedures.
- Work seamlessly with Bloomingdale’s in-store team including the department manager, personal shoppers, brand stylists, and other sellers to drive sales and elevate the client experience.
- Build strong relationships within the stores to maximize exposure, cross-sell opportunities, and integrate LAGOS into the broader luxury experience.
Team Leadership & Development
- Motivate, coach, and mentor team members to foster a culture of excellence and engagement.
- Provide regular coaching sessions, constructive feedback, and one-on-one performance reviews.
- Oversee staff scheduling, holiday planning, and day-to-day management to ensure smooth operations.
- Lead by examples, demonstrating a strong work ethic, passion, and commitment to the brand’s vision and values.
Performance Management
- Manage recruitment, onboarding, and training to build a strong and talented team.
- Partner with human resources on performance assessments, training plans, and disciplinary procedures.
- Partner with HR to develop personalized career plans for team members, ensuring consistent development.
Brand Representation & Networking
- Ensure the boutique’s caseline is impeccably merchandised and that it adheres to visual directives.
- Embody the brand’s values and maintain a clean, organized, and comfortable concession environment that reflects the company’s brand image.
- Maintain awareness of market trends and competitor activity to position the brand effectively.
- Plan and execute high-touch VIP events and exclusive appearances to drive engagement and strengthen client relationships.
- Develop relationships with stakeholders in the luxury and jewelry industry to expand brand reach.
- Build relationships with corporate team members and provide feedback to optimize brand execution.
Qualifications
- 8+ years of sales management/sales experience, preferably in the jewelry or accessories industry.
- Proven success in a luxury retail environment, focusing on the achievement of sales plan.
- Passion for jewelry and a keen eye for aesthetics, recognizing the quality and craftsmanship of different collections and products.
- Proven ability to cultivate and maintain relationships with high-net-worth clients through personalized service and clienteling practices.
- Ability to interact effectively with diverse clientele, adapting to various backgrounds.
- Exceptional service skills and a commitment to creating memorable client experiences.
- Advanced selling skills and a history of meeting quotas.
- Excellent phone skills and rapport-building abilities.
- Proficiency in Microsoft Office 365.
- Experience in sales presentations, overcoming objections and stalls, and closing techniques.
- Excellent interpersonal and communication skills, with the ability to build rapport and earn trust.
Core Competencies
To thrive and grow with our company, you must possess and continue to develop the following competencies:
- Customer Focus: Ensuring that the internal and external customer’s perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities; crafting and implementing service practices that meet customers’ needs; promoting and operationalizing customer service as a value.
- Driving for Results: Setting high goals for personal and group accomplishment; using measurement methods to monitor progress towards goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
- Building Trusting Relationships: Using appropriate interpersonal styles to establish relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions.
- Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make change successful.
- Growth Orientation: Harnessing technical expertise, continuous learning, and commitment to improvement to optimize processes, address challenges, and achieve impactful results.
Equal Employment Opportunities
LAGOS is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin, or citizenship. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful.
Other Duties
Please note this job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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