Assistant Manager - Agency Learning & Development
Union Assurance is a leading corporate and the fastest growing entity in the Life Insurance industry backed by the strength and stability of John Keells Holdings PLC, one of Sri Lanka's largest conglomerates.
The Job
The person will be responsible for managing the end-to-end learning & development process to identify training needs of agents to enable the organization to achieve its strategic objectives.
Key Accountability
- Create and document the learning philosophy and framework and develop a short-term and long-term learning roadmap.
- Create the annual learning plan for agent-related product training, and need-based selling based on the learning needs assessment and inputs from business.
- Liaise with the Regional Managers and zonal managers to get inputs on the training requirements for each region and agents.
- Oversee the execution of the learning plan across the department and take appropriate steps to ensure achievement of learning objectives.
- Track and monitor the training budget with focus of cost optimization and drive efficiencies.
- Design and develop the content for the training and deliver trainings for senior agents.
- Lead business review meetings to discuss training performance, participation rate, plan for next period etc.
- Share the learning metrics and training effectiveness, number of trainings conducted, number of agents covered etc. with the Learning Academy
- Assess the adequacy of current learning infrastructure and identify new technology and other initiatives to bring in learning efficiency and cost optimization
- Track and analyze key mmetricsand provide recommendations to continually improve the learning and program experiences
Qualifications and Experience:
- Bachelor’s degree in Business Administration, Marketing or a related field from a recognized university.
- A full/Part professional qualification from a recognized institute in HR, L&D, Coaching,or Mentoring would be an added advantage.
- Minimum 2-3 years of experience at a senior executive capacity within the Learning and Development function and a total of 8+ years of overall professional experience.
- Exceptional communication and interpersonal skills to build rapport and foster a supportive training environment.
- Strategic thinking with the ability to drive results in a dynamic and competitive market.
- Strong adaptability, work under pressure and capacity to work in a fast-paced environment.
The selected candidate for the above position will be entitled to an attractive remuneration package. Applicants who are interested are encouraged to apply on or before 23rd May 2026
