$23,000 – $23,000Full TimeEN
About Us:
At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.
Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E’s team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.
While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.
See what life is about at BCD M&E at bcdme.com/careers
About the role:
We are looking for a Venue Find Administrator to join our dynamic team in our Derby office. In this role, you will act as the primary customer contact for our incoming venue sourcing and meeting requests and this role is to work on an array of client accounts in a variety of industry sectors. Do you work in a Customer Service environment, seek to exceed client expectations, are used to dealing with multiple requests and working within Service Level Agreements?
Sound like you? Read on!
As a Venue Find Administration, you will:
Deliver an innovative, quality, venue find service that consistently exceeds client’s expectations encompassing all meetings, incentives, conferences and exhibitions categories.
To ensure relevant customer service levels are understood and consistently met or exceeded and to be suitably conversant in all relevant systems, and processes in line with customer requirements.
To be fully conversant with the BCD Venue Search booking platform and work in accordance with the Venue Search Standard Operating Procedure.
Consistently apply and demonstrate venue and destination knowledge to all customers.
Continually develop excellent and venue destination knowledge through building positive relationships with key supplier contracts, attending familiarisation visits, destination workshops and webinars.
Work with the BCD Meeting & Events finance team to ensure that all invoicing and financial matters are delivered to the client in a proactive and efficient manner.
You’re good at:
Proven customer service experience.
Excellent communication skills along with a calm, positive and collaborative approach.
Comfortable dealing with people at all levels both face to face and by telephone / email.
MS Office skills including Excel, you will also have experience of entering and extracting data from databases.
Flexible and proactive approach to work, able to juggle multiple priorities and projects with resilience under pressure with an ability and willingness, along with the ability to adapt to change.
You might also have:
Knowledge of meetings & events venues in the UK/overseas.
Venue booking system experience.
Proven negotiating and contracting experience with external suppliers.
Our Benefits for this role:
Life Assurance x1 your annual salary
23 days holiday plus bank holidays
Birthday day off
Holiday Purchase Scheme - allowing up to 5 additional holidays days
Discounted rates on Hotels & Travel
Gym & Fitness Discounts
Pension Scheme
Company Sick pay
Lifestyle Benefits
You should know:
This role is Hybrid working in our Derby office with some remote working
The shift patterns for venue search are 9-5:30, 8:30-5 or 9:30-6 on a rotate basis, with an hours lunch break
You may be required to travel to attend company meetings / events or familiarisation trips in the UK or Overseas
How to apply:
Click apply now to be considered
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THE PERKS
Flexible Working
We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.
Room to Grow
Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.
Everyone has a voice
We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.
Make your move
The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move.
We’ve got you covered
Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.
We’re positive. You’ll love it.
It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.
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