Technical Decision Maker (12 month FTC)

Department: Business Support

Employment Type: Fixed Term Contract

Location: Manchester, UK

Reporting To: Technical Team Manager

Description

Empowering organisations to achieve their highest potential.

At ISOQAR, we draw on our experience, knowledge, and ambition to empower organisations to achieve their highest potential. Through a portfolio of progressive solutions, we work with customers to strengthen their business through ISO certification, ISO training and consultancy, all delivered by our inhouse expertise. 
The Technical Officer plays a crucial role in ensuring the effective and compliant administration of all technical aspects of the certification process, in adherence with business and accreditation requirements in the UK and Internationally. This position demands exceptional attention to detail, strong organisational skills, confident decision-making, and a proactive approach to continuous learning in an increasingly digital environment. 

What that means day to day

•  Review incoming applications to determine risk, audit duration and auditor competence
• Analyse audit reports to check for compliance to accreditation and certification requirements
• Investigate and report appeals
• Decision making using technical knowledge of ISOs and IAF requirements
• Handle customer queries outside of the certification cycle to ensure ongoing adherence to compliance requirements
• Support the sales teams with complex quotes, this can include attending customer meetings as a technical advisor
• Assist with resource allocation and audit planning
• Provide technical advice and guidance to all departments
• Support the compliance team with compliance projects, internal audits, non-conformance close outs and new product implementation
• Ad-hoc responsibilities as required by the Technical Team Manager 

What you’ll need to be successful

 Essential

• Experience in the practical application of ISO management systems standards (including quality, environmental, and occupational health & safety management systems).
• Strong analytical and risk-based decision-making abilities, effectively applying both theoretical insights and practical experience.
• Exceptional communication and relationship-building skills, with a proven ability to engage effectively with colleagues, clients, and stakeholders.
• Cross-functional collaboration expertise, seamlessly working across teams and departments to achieve shared objectives. 

Desirable

• ISO Lead Auditor Qualifications (e.g., ISO 9001, 14001, 45001, 27001), demonstrating advanced auditing expertise. 
• Knowledge of ISO 17021/17065 requirements, ensuring compliance with accreditation and certification body standards.
• Understanding of information security and energy management system standards, supporting broader compliance needs
• Working knowledge of the certification industry, providing insight into industry trends, processes, and best practices. 
• Degree level qualification (or equivalent) 

What you'll get in return

ISOQAR has a hybrid workplace policy, where you will work from the office 3 days per week. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer:
  Personal Health & Wellbeing / Benefits
🍼 Enhanced Parental Leave 
🌴Generous annual leave 
🏥 Healthcare Plan
💟 Annual Giving Day – an extra day to give back to yourself or your community
🚲 Cycle-to-work Scheme 

 Future Planning 💰Pension scheme with employer contributions 
🧬 Life Assurance – 3X base salary
💸 Rewards Program – access to discounts and cashback  
🏫 LinkedIn Learning License for upskilling & development 

Interested but don’t feel you meet all the requirements? 

Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!

Bring Your Whole Self to Work. ISOQAR is proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.

What you can expect if you apply: 

• A response to your application within 15 working days
• An interview process consisting of:
  • An initial discovery call with the recruiter
  • A first stage interview via Microsoft Teams 
  • Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role

We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.