People Services Assistant

Department: HR

Employment Type: Full Time

Location: GBR Manchester Hardman Boulevard

Description

It’s an exciting time to be part of the Global People Team at NCC Group. We have big transformation plans to bring together our regional People Team professionals to reshape our people strategy and proposition to NCC Group Colleagues across the Globe. As part of this transformation, we are bringing together our global people operations community to enhance our service offering and colleague experience. 

Key Responsibilities

• To assume the role of first point of contact for all global people related queries and to manage the general inbox. 
• To be responsible for the full onboarding cycle, from the offer and contract through to the new colleagues’ first day. 
• To offer information, advice and guidance to colleagues in line with the people services catalogue. 
• To ensure specific regional tasks are completed as and when required.
• To manage the Security Screening process for both new colleagues and renewals globally. 
• To process employee administration tasks in our HR System (Workday) including job changes, terminations, benefit changes and promotions. 
• To facilitate the termination process and ensure all offboarding tasks are completed, from updating internal systems and benefit providers, to liaising with IT for the return of equipment. 
• To be responsible for any relevant written communications for any life cycle employment changes, such as job changes, benefit changes, compensation, line management etc. 
• To monitor and advise managers and colleagues in relation to leave requests, including annual leave, sickness, statutory leave etc. 
• Manage the administration of staff benefits including pension, private medical insurance and more as relevant across several regions.
• Support the handover of information from People Operations to payroll, updating regional trackers and checking payments and changes have been calculated correctly. 
• Audit new employee information, ensuring adherence to compliance processes, and liaising with new employees to request outstanding documentation. 
• Demonstrate an understanding of general HR issues, such as disciplinary, absence etc. and be able to advise managers and colleagues, or escalate to the HR Advisory team for follow up. 
• To support the wider HR team with annual processes, such as pay review, bonus payments, performance management, employee surveys etc. 
• To look for ways to continuously improve our service to our colleagues.

Internal Engagement Responsibilities: 

• Liaise with all functions and departments nationally and internationally, providing information and assistance. 
• Liaise with internal Talent Acquisition, IT teams and hiring managers to facilitate new hires. 
• Work closely with the HR Advisory team to ensure information flow and escalations where necessary. 
• Work in conjunction with the internal Payroll function to ensure smooth and error free payroll. 

Provider Engagement Responsibilities: 

• Liaise with external benefit providers to ensure accurate records are maintained. 
• Work alongside external agencies, such as our security screening provider, to ensure SLAs are met. 

Skills, Knowledge & Expertise

• Experience in a Global HR Shared Services or Operations Role, ideally with exposure and knowledge of the Netherlands or Europe.
• Experience supporting a Global HR Team. 
• Ability to use initiative and be a self-starter. 
• Excellent time management. 
• Attention to detail is crucial.
• Excellent organisational abilities.
• Strong interpersonal skills. 
• Good communication skills – ability to build rapport quickly.
• MS Office Skills – Word and Excel. 
• Responsible for adhering to all internal policy and procedures in relation to security best practice. 

Job Benefits

We have a high-performance culture which is balanced evenly with world-class well-being initiatives and benefits:

• Flexible Working: Balance your work and personal life with our flexible working options.
• Generous Holiday Allowance: Enjoy 25 days of holiday, plus bank holidays, with the option to buy up to 5 additional days of annual leave.
• Medicash & Critical Illness Scheme
• Financial & Investment Benefits: Enjoy peace of mind with our Pension, Life Assurance, and Share Save Scheme.
• Community & Volunteering Programmes: Make a difference in your community with our volunteering opportunities.
• Green Car Scheme: Drive green and save money with our eco-friendly car scheme.
• Cycle Scheme: Stay fit and healthy with our cycle-to-work scheme.
• Special Time Off: Take time off for those big moments in life, like getting married/entering into a civil partnership, becoming a grandparent, and welcoming home a new pet.
• Family Planning: Benefit from our generous maternity and paternity leave, as well as time off and support for those undergoing fertility treatments.