Referral Management Services Clerk

Company Description

Compass Government Solutions, LLC is a Woman-Owned Small Business dedicated to their True North, which are their principles and goals. These principles are used every day to govern them through their work and relationships when supporting their client with measurable outcomes. To accomplish their mission critical objectives, the leadership team at CGS brings over 50 years of collective executive experience providing full-service Health and Wellness services, Administrative Support Services, Research and Program Management and pilot program execution to federal government agencies nationwide and OCONUS. Our services support the Military Service Member, the Veteran and federal personnel support of health concerns, returning to duty, to their families and their communities and bettering short and long-term outcomes, through integrated healthcare and research.

Job Description

Compass Government Solutions is seeking a Referral Management Services Clerk to support the Puget Sound Military Appointing Center (PSMAC). Puget Sound Military Appointing Center (PSMAC) is the primary centralized service hub for appointment services, referral management, and care coordination for PSMHS beneficiaries. This role helps ensure timely access to high-quality healthcare by processing referrals, managing beneficiary inquiries, and supporting specialty appointing operations within the MHS GENESIS system.

Work Schedule & Location

Hours: Monday–Friday, 8:00 AM - 5:00 PM (excluding federal holidays)

Location: 5050 20th Street E, Fife, WA, 98424

Job Duties:

• Review and process specialty care referrals within required timelines
• Determine whether patients are appointed to the MTF or deferred to the network
• Coordinate specialty appointments and conduct outbound scheduling and reminder calls
• Manage inbound and outbound calls in a high-volume healthcare environment
• Verify beneficiary eligibility and provide clear guidance on referral status
• Process Secure Messaging System (SMS) appointment requests
• Communicate referral updates, denials, or incomplete requests to providers
• Accurately document all actions in MHS GENESIS
• Support urgent referrals and ensure compliance with access-to-care standards
• Prioritize tasks in alignment with mission requirements

Qualifications

• High School Diploma or General Educational Development (GED) equivalency
• Proficiency in Word, Excel, Access, and related software
• Strong communication, customer service, and problem-solving skills
• Must be able to obtain clearance to access the work site located on a CSMHS military installation and be granted a Common Access Card (CAC)
• Healthcare administrative experience preferred

Additional Information

Benefits:

At Compass Government Solutions, we value our team and offer a comprehensive benefits package designed to support your health, well-being, and professional growth:

• Competitive Salary – Recognizing your skills and experience.
• Accrued Paid Time Off & Paid Federal Holidays – Balance work and life with time to recharge.
• Medical, Dental, and Vision Plans – Flexible coverage to meet your needs.
• Capital Services' CSI Benefits Packages – Our signature benefit offering enhanced coverage, mental health support, and specialized resources tailored to our employees’ unique needs.
• 401(k) Plan – Planning for your future has never been easier.
• Life & Disability Insurance – Protection and peace of mind for you and your family.

EOE AA M/F/Vet/Disability

Compass Government Solutions is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status or any other characteristic protected by federal, state or local laws.