Overview
Remote Meraki Technician
Job Summary
We are looking for a skilled Remote Technician to support and deploy solutions within Cisco Meraki environments. The role focuses on remote installation support, backend configuration, connectivity validation, and end-to-end deployment assistance working alongside onsite engineers and customer teams.
The successful candidate will have strong hands-on experience with remote network configuration, device provisioning, and customer-facing technical support.
Responsibilities
Key Responsibilities
- Perform backend configuration and deployment of:
- MX68 and MX68W security appliances
- Support installation and activation of Cradlepoint devices
- Validate connectivity and perform speed testing to confirm service performance
- Provide real-time guidance and technical direction to onsite technicians, including:
- Patch locations and cabling instructions
- Installation best practices
- Device positioning and connectivity validation
- Support staging, provisioning, and pre-configuration of equipment prior to site deployment
- Perform and support User Acceptance Testing (UAT) with customer teams at project completion
- Troubleshoot network, connectivity, and configuration issues remotely
- Update documentation, ticket notes, and deployment records
- Support change windows, go-live activities, and post-install validation
Qualifications
Required Skills & Experience
- Experience configuring and supporting Meraki firewalls and wireless infrastructure
- Experience supporting LTE/5G failover or cellular connectivity solutions (e.g., Cradlepoint)
- Strong understanding of:
- TCP/IP networking
- VLAN configuration
- DHCP / DNS
- Firewall rules and NAT
- VPN concepts
- Experience guiding field or onsite technicians remotely
- Experience performing remote validation and acceptance testing
- Experience working in ticketing tools (e.g., ServiceNow or similar)
- Strong customer communication skills
Preferred Qualifications
- Networking certification (CCNA or equivalent experience)
- Experience supporting multi-site deployments (retail, distributed enterprise, logistics, etc.)
- Experience working in MSP, NOC, or project deployment environments
- Experience supporting SD-WAN or hybrid WAN environments
Soft Skills
- Strong remote communication and coaching skills
- Customer-focused approach
- Strong attention to detail
- Ability to manage multiple deployments simultaneously
- Calm and structured approach during live installations
