Computer Operator

Come join our team!

$1,000 Retention Bonus (after 1 year)
Paid Time Off
11 Paid Holidays
Eligible to participate in the 401(k) Plan 
Competitive Benefits

MPS, a division of Macmillan Publishers, a leading US publisher of Trade and Academic titles, has a job opening for a Computer Operator in our Gordonsville facility. MPS provides back office support, warehousing, and, fulfillment for Macmillan US, and is their primary distribution facility for North America.

POSITION SUMMARY: This position is responsible for all aspects of computer operations on assigned shifts. Review clarity and accuracy of documentation, ensure adherence to operational and help desk procedures, and coordinate with both technical and programming staff to ensure smooth work flow for job turnovers with corresponding documentation and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. 

• Monitors and assists with shift processing and distribution of output in compliance with schedule or requests. Assists with security of production programs and files to prevent unauthorized access. Assists with keeping track of data center equipment inventory and equipment locations.
• Strives to ensure quality operations by creating new techniques to increase productivity and create smooth workflow. Ensures that all data center equipment is in good operational order and condition.
• Ensures all operations procedures are followed and proper documentation is maintained. Ensures proper shift turnover procedures are followed. Ensures that all data entry tasks are completed accurately and in a timely manner.
• Supports staff when troubleshooting problems. Communicates regularly with users concerning operational requests or job status. Provides quality customer oriented data services to the IT user community; adheres to principles as communicated by IT management.
• Maintains familiarity with all aspects of computer operations for every shift, prepared to fill in for operations and help desk staff on any shift as needed. •         Provides feedback to VP of Information Technology, other IT staff, and New York personnel regarding abnormal types or volumes of help desk calls and operational problems.
• Enforces established safety, health, and housekeeping policies and procedures in order to minimize injuries, loss of production time, and damage. Conforms to all company policies and procedures (Employee Handbook). Complies with all environmental, health, and safety requirements.
• Coordinates with both technical and programming staff for production turnover of jobs, ensuring accurate documentation and restart procedures are in place. Evaluates and keeps present operation procedures and manuals current. Maintains on site and off site tape libraries

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: High school diploma or equivalent; and one to three years of related experience and/or training; or equivalent combination of education and experience.

Language Skills: Ability to read and interpret documents such as computer run sheets, technical testing procedures, technical documentation manuals, write routine reports and correspondences, and the ability to communicate effectively to employees, management and vendors.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals, and percent.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Must be able to make decisions within area of training during downtime, in a crisis mode, and while troubleshooting problems, or if problem is outside area of training call appropriate personnel for assistance.

Other skills and abilities: Computer skills to include Microsoft Office and Outlook; IBM ISeries computers, HP VMS and general desktop computer operations.

Capabilities:

• Technical Capability
• Problem Solving
• Managing Complexity
• Customer Focus
• Relationship building/teamwork

Physical requirements/job attributes:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, or hear; use hands to finger, handle, or feel objects, tools, or controls, or reach with hands and arms. The employee is occasionally required to sit, stoop, kneel, walk, and stand.

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee works near moving mechanical parts and risk of electrical shock. The employee is regularly exposed to high, precarious places. The noise level in the work environment is usually moderate.

MPS is proud to be an equal opportunity employer, consistently striving to foster a culture where everyone belongs. We welcome applicants of all backgrounds and identities. Qualified applicants are evaluated without regard to race, color, religion, age, ethnicity, national origin, sex, sexual orientation, gender identity or expression, disability status, physical ability, neurodiversity, genetic information, protected veteran status, family and economic status, and background or any other characteristic protected by federal, state, or local law. We prohibit discrimination of any kind and will provide reasonable accommodations to qualified individuals with disabilities in accordance with applicable law.