Company Overview:
Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.
BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.
We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!
The Opportunity
As a Training Coordinator at BlinkRx, you will be the operational backbone of our Learning & Development team, ensuring that every new Blinker has a seamless, well-supported onboarding experience. You will own the logistics, tracking, and coordination that allow our trainers to focus on delivery while you keep everything running smoothly behind the scenes.
This is a high-impact role at the intersection of people operations, healthcare compliance, and learning technology. You will work closely with trainers, department leaders, and cross-functional partners to execute programs that directly shape how new hires experience BlinkRx from day one. This role reports into Manager, Training Design and Delivery. If you thrive in fast-paced environments, love systems and details, and care about people — this role is for you.
This will be a hybrid position (2 days WFH) based within our Pittsburgh, PA or Chesterfield, MO office.
Key Responsibilities
New Hire Onboarding Preparation
- Set up and manage new hire cohort administrative tasks such as assigning curricula via our LMS (Absorb), establishing channels of communication, and scheduling logistics.
- Coordinate classroom readiness (clean, stocked, organized) for in-person locations, including coordinating with points of contact at Pittsburgh and St. Louis sites
- Manage and troubleshoot both our LMS and third-party portals to ensure new hire access and meet completion deadlines
Training Administration & Compliance Tracking
- Approve new hire timecards and track daily attendance throughout training programs
- Monitor and report on compliance training completion, both internally and for pharma partners
- Track new hire report card completion; notify relevant stakeholders and manage follow-up when reports are not completed on schedule
- Coordinate desk moves and seating logistics in partnership with Workplace Services (WPS)
- Manage nesting and live production call type assignments via Amazon Connect
Post-Class & Reporting
- Drive and manage the automation of regular reporting needs such as annual compliance or completion tracking
- Manage the distribution, completion, and aggregation of post-training surveys (eNPS)
- Compile and prepare eNPS and survey results for monthly team review
- Maintain training records and certification tracking in the LMS and other internal systems in preparation for audits
- Track and report on training completion as needed
LMS & Technology Support
- Serve as a day-to-day LMS administrator, resolving issues such as forgotten passwords, missing course assignments, and access errors across Absorb and partner portals (e.g., Pfizer)
- Support implementation and ongoing maintenance of learning technologies and virtual training tools
- Drive completion of new program or ad hoc training in coordination with Workforce Management (WFM)
Cross-Functional Collaboration & Continuous Improvement
- Partner with department leaders to support training needs and program rollouts
- Assist with Monthly Business Review preparation by organizing documentation for review
- Collect and analyze participant feedback; recommend process improvements to enhance program quality
- Provide general administrative support to the Training Design & Delivery team
The Ideal Candidate
Successful Blinkers are:
- Innovative: They have a track record of introducing creative solutions to complex challenges.
- Self-Driven: They take ownership, delivering consistent results with minimal oversight and tackle challenges with energy and resilience.
- Mission Driven: The patient is at the heart of everything we do at BlinkRx and our mission drives every Blinker’s work and behavior.
- Creative and Analytical Problem Solvers: They don’t stop at surface-level fixes. They pay attention to details, utilize data, experience, and intellect to solve problems, and investigate root causes to prevent issues from recurring.
- Curious and Adaptable: They thrive in a fast-changing environment. They are eager to learn, open to feedback, and comfortable shifting gears.
- Tech-Confident and Resourceful: They know how to navigate modern tools and systems, use them efficiently and accurately, and are always learning how to use new tools to amplify their impact.
- Selfless Collaborators: They collaborate generously and transparently. They seek out feedback, uplift teammates, and know that achieving the best patient outcomes is a team sport.
Qualifications & Experience
- Bachelor’s degree in Administration, Education, Learning & Development, Human Resources, or a related field (or equivalent work experience)
- 2–5 years of experience in training coordination, administrative support, or staff development
- Hands-on experience with LMS platforms (Absorb or similar); comfort troubleshooting user-facing LMS issues
- Familiarity with healthcare compliance and regulatory standards (e.g., HIPAA) or other highly regulated industry
- Strong proficiency with communication and collaboration tools including Slack and Google Suite
- Exceptional organizational skills and attention to detail, with the ability to manage multiple concurrent priorities in a fast-paced environment
- Clear written and verbal communication skills; able to coordinate across teams and levels with professionalism
- Detail-oriented
#BlinkPharmacy
Why Join Us:
It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.
We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.
