SAP User Support Specialist

 

 

General responsibilities:

• Daily communication with Employer's customers via e-mail or phone.
• Provide support in problem situation solving, provide consultations to customers;
• Process technical customer inquiries on incidents and monitor the problem solving process; 
• Assist customers on solving 1st level issues; 
• Dispatch and track tickets for the 2nd and 3rd levels of support to responsible employees and follow up the problem solving process;
• Demonstrate the highest level of professional customer service;
• Monitor system performances based on different parameters;
• Prepare different reports according to instructions;
• Attend customer meetings;
• Propose related process and efficiency improvement ideas.

Job requirements:

• Excellent communication skills in English languages: Required for communication across our international locations and customers;

• Previous customer service related experience will be considered as an advantage;

• Proactive and analytical approach;

• Good problem solving skills;

• Solution oriented and a team player;

• Desire to grow and develop in IT industry.

We offer:

• Monthly gross salary from 1800 to 2200 EUR, depending on your level of expertise
• Hybrid way of working with cozy office space in the center of Riga and flexible working hours opportunities, based on your own preferences
• Family-oriented company values and healthy attitude towards work and life balance - granting additional 4 vacation days, birthday leave, "Happy Land" space in the office for children, etc.
• Individual development and learning plan, including yearly budget for external training
• Necessary essentials health insurance with dental services and sports coverage 
• Possibility to work in mutual trust and positive team environment, to be creative and improve working flows by self-initiatives
• Friendly, multicultural and cooperation orientated colleagues

About Us:

At Arvato Systems, we are Masters of the Unseen. 

We solve complex IT challenges, power seamless Cloud transitions, and keep critical systems running — quietly, reliably, globally. 

With deep industry expertise and a focus on what matters, We Empower Digital Leaders with solutions that stay in the background so their businesses can stay in front. 

But behind every great system is an even greater team. 

We foster a diverse, inclusive culture where people feel valued, supported, and set up to thrive. 

And our commitment to sustainability and responsibility is more than words — it’s recognized by SIF, WWF, and Latvia’s Inclusion and Diversity Charter. 

Real impact doesn’t need the spotlight - it needs the right people. Like you. 

  

We look forward to your application. All shared information will be treated confidentially, securely processed for recruitment only, and deleted after the process concludes. 

For more information, please click here. 

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LinkedIn / Instagram / Facebook : @arvato_systems_latvia 

 

Company: SIA Arvato Systems Latvia 
Country: Latvia 
State/Region: Riga 
City: Riga 
Postal Code: LV-1013 
Job ID: 288329