ROLE OVERVIEW
Reporting to the Vice President, Compliance & Risk, the Manager, Operational Risk is responsible for ensuring resilience in ACU’s risk and control framework. The role is responsible for overseeing fraud management, ensuring appropriate corporate insurance is in place, Business Continuity Planning as well as Branch Security, Internal Controls, Cash limits, and supporting Enterprise Risk Management. Leading by example, the Manager, Operational Risk will integrate ACU’s commitment to Shared Value creation, Member experience and relationships and Purpose driven scale into all decisions and actions in a way that makes it easy to do business with us. This role supports Assiniboine Credit Union/ Caisse Assiniboine (ACU)’s commitment to rural and agricultural communities, francophone services, values-based banking and ACU’s triple bottom line accountability to people, planet, and prosperity.
KEY ACCOUNTABILITIES
Leadership
- Lead, develop, and mentor a high-performing team to deliver and exceed expectations while coaching employees to realize their professional development goals
- Adopt and sustain Engaging with Purpose practices including one on one coaching, observational coaching through team meetings and one-on-ones
- Develop effective working relationships with internal partners across all departments, acting as One Assiniboine to achieve strategic goals.
- Acts as a subject matter expert, participating and consulting on organizational projects and initiatives
- Accountable for team results and service levels standards and ensuring team capabilities to support the delivery and execution of projects, initiatives and operational plans
- Receives and resolves escalated and complex matters referred by team members and business partners
- Continuously and actively seeks efficiencies through automation and process improvements
- Manages vendor and external stakeholder relationships, works within professional discipline with external experts or specialists
- Maintains current and relevant knowledge of industry trends, legislation, the regulatory environment, risk management and fraud prevention
- Champions ACU’s commitment to rural and agricultural communities, francophone services, values-based banking and ACU’s triple bottom line accountability to people, planet, and prosperity.
- Be open to and provide consistent feedback, remaining committed to continuous improvement in ACU’s core competencies.
Operational Risk Management
- Provide support for ACU’s people, operations and information technology operational risk programs and processes including but not limited to fraud, corporate insurance and business continuity planning (BCP) that support operational risk awareness, education and sound management throughout the organization.
- Provide input on the frameworks, tools, information and support to ensure effective operational risk management.
- Responsible and accountable for tracking, measuring, and regular reporting on operational risk matters
- Identifies, defines and manages risk factors at the department and organization levels within area of expertise
- Responsible and accountable to implement, oversee and maintain the corporate business continuity plan and work with all divisions to develop and maintain appropriate business continuity plans
- Responsible and accountable for tracking, measuring, and reporting regularly on frauds and to monitor fraud and forgeries and provide reports and trending to the Senior and Executive Leadership teams
- Review and approve or recommend write-offs as they pertain to fraudulent situations
- Ensures ACU maintains appropriate insurance coverage, including property and casualty, bonding, and liability, cyber and privacy, and reviews/approves insurance claims, including those pertaining to fraudulent activities
- Responsible to review and approve insurance claims, including those pertaining to fraudulent activities
- Develops and ensures development of operational and organizational policies, processes, systems, and procedures providing an advanced level of technical expertise within that area of knowledge
- Review, determine and implement branch cash limits, monitor and provide recommended changes to branch limits when required
- Ensures compliance with all internal control policies and procedures, and all regulations, by-laws, standards, policies and procedures
- Identifies potential weaknesses in the design and/or operation of controls and makes recommendations to develop and implement enhancements to internal controls and reporting
- Reviews, evaluates and introduces new risk procedures – ensuring activities conform to policies, procedures, legislation and regulations
Qualifications
Education and Experience
This position requires a degree or diploma and five to seven years’ experience in management and fraud, branch operations, operational risk, proceeds of crime, Anti-Money Laundering, Privacy compliance, CASL compliance, back-office management, fraud prevention, audit and/or compliance. Relevant risk management and compliance certifications are an asset. Advanced reading, writing and oral skills in both official languages, English and French, are preferred.
Key Occupational Skills:
- Demonstrates a personal and professional connection with ACU’s Money doing more purpose; integrates values-based leadership and triple bottom line accountability in day-to-day work
- Is an effective leader and has a track record of successfully supporting individuals to develop professional capabilities
- Is comfortable working in a fast-paced environment, navigating through conflicting priorities and ambiguities; able to support the team to perform in this environment
- Has broad and deep risk management knowledge including loss prevention and fraud schemes, mitigations, and controls
- Keeps ahead of trends in the regulatory environment and the financial services industry and beyond and understands the implications for ACU
- Manages highly sensitive relationships with Law Enforcement Agencies, regulators, and insurance providers.
- Operates at the highest standard of ethical behavior as a leader by example.
- Is able to effectively communicate technical and detailed information to professionals and stakeholders
- Maintains, manages and exchanges highly complex, confidential and/or sensitive information and resolves broad professional area and/or department-wide issues which potentially have an organization wide impact
- Effectively handles highly non-standard courses of action or with broader impact issues to all or any level(s) of leadership
WHO WE ARE?
As a Certified B Corporation® and one of Manitoba’s Top Employers (2024), the culture at Assiniboine Credit Union / Caisse Assiniboine is supportive of the individual while focused on the greater community. With the widest geographic reach of any credit union in Manitoba, you’ll be motivated by shared values and encouraged to always think about how, through financial sustainability, we can do more for our members, our employees and our community.
Choosing to work at Assiniboine Credit Union means that you’ll be working for a uniquely Manitoban credit union that:
- puts people, planet and prosperity first,
- values diversity and inclusion,
- is committed to serving its urban, rural, agricultural, and Francophone communities,
- is focused on social and environmental responsibility,
- supports employees through training programs and long-term career development,
- offers a competitive total compensation program which includes bonuses, a matched pension program, and health and dental benefits.
If doing things differently and doing more is part of who you are, join us on a rewarding journey where your personal aspirations and career goals can align.
If you are interested in applying for this role, please submit your application and updated resume by Friday, May 22nd, 2026, 4:00 pm. We thank everyone who applies, but only candidates selected for an interview will be contacted.
We are committed to workforce diversity and actively recruit people with diverse backgrounds, experiences, and perspectives reflecting the community in which we live and work. Applicants may request reasonable accommodation related to the materials and activities used throughout the selection process.
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