PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:
- Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures.
KEY RESPONSIBILITIES:
- Ensures the highest level of adidas service is given to each customer.
- As needed, completes any regular sales transactions involving cash, credit, checks, etc.
- Involved indirectly with ticketing of products as well as checking paperwork against items received.
- Assists in product flow from stockroom to sales floor on a fill-in basis.
- Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team.
- Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure.
- Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals.
- Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays.
- Maintaining general housekeeping standards (Including cleaning of the store)
- Safekeeping of Company assets
- Loss prevention, monitoring sales floor and reporting any suspicious activity and follow security procedures/ SLAP.
- Ensure they take part in in-store training or digital training provided by the company (Atticus/AREA) to ensure they have product knowledge and role best practice.
- Familiarize themselves with Power BI tools to have more understanding of store performance, best sellers / blackhole product.
KNOWLEDGE, SKILLS AND ABILITIES:
- An absolute passion for retail & customer service
- Ability to use your initiative
- Clear and upbeat communication skills
- Flexibility- you can help during the week, during evenings and weekends too
- Previous fashion retail experience will be highly regarded but is not essential
- Adaptability, being able to handle various tasks and adapt to changing circumstances/situations
TO BE SUCCESSFUL IN THIS ROLE YOU WILL HAVE:
- The passion to work within a team to deliver great results.
- Ability to perform in a fast-paced, high volume retail environment.
- Enthusiasm.
- A love for fashion and great confidence to style your customer with any look they want to create!
REQUISITE EDUCATION AND EXPERIENCE:
- Matric certificate
- 0 - 1 years of retail experience
