SeniorFull TimeEN
Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Wise is a global technology company, building the best way to move and manage the world’s money. As the Quality Assurance Senior Team Lead, your role is to set the QA strategy for the sanctions domain, deliver against plans and KPIs, and build a credible, trusted team. You will use your subject matter expertise to ensure the accuracy, validity, and value of all QA outcomes. You will drive continuous improvement and partner with wider business stakeholders to deliver actionable insights that improve quality and champion a culture of risk management.
Your Responsibilities:
Area Leadership & People Management: Lead by example with a customer and risk-proportionate mindset. Coach and develop a high-performing QA team, delivering initiatives to grow their skills and managing succession plans for senior leads.
Operational & Performance Management: Take accountability for the Sanction QA area’s delivery against KPIs and objectives. Identify process improvements, monitor resource allocation, and refine standard operating procedures to scale operations.
Expertise Sharing: Act as a subject matter expert in Sanctions policy, Quality Assurance and risk management. Validate complex case outcomes, lead audit interactions, and assist the Compliance team in evolving internal procedures.
Planning & Execution: Own the QA strategy, including sampling methodology, test scripts, and scorecards. Manage forecast demand and capacity plans to ensure KPIs and SLAs are consistently achieved.
Stakeholder Management: Build constructive relationships with Operational Leaders. Translate QA data into a compelling narrative to communicate complex topics in an engaging way and influence business change.
About you:
Experienced Leader: 4+ years of proven leadership experience in operations or compliance, with at least 2 years leading a medium-sized organisation (20-40 people).
Domain Experience: +3 years of Sanctions experience working in the financial services sector.
Compliance Expert: Advanced knowledge of laws and regulations applicable to Sanctions, with a deep understanding of global regulatory frameworks in financial services or payments.
Data-Driven: Ability to use analytics to manage your domain, move team metrics, and translate data into trends that influence continuous improvement.
Tech Forward: A promoter of AI literacy, identifying opportunities for automation and AI within the QA process to improve efficiency.
Great Communicator: Fluent in English with the ability to clearly communicate complex topics and influence senior stakeholders.
Problem Solver: Ability to challenge ways of working, critically assess data, and manage challenges before they escalate.
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
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