SeniorFull TimeEN
Fortius Clinic is seeking a highly organised and proactive Medical Secretary to join our team. This is a key administrative role supporting the smooth and efficient operation of our medical office, ensuring an exceptional standard of service for both patients and colleagues.
The Medical Secretary role involves a wide range of administrative duties essential to the day-to-day running of our clinic. You will be responsible for managing communications, coordinating schedules, and providing vital support to clinicians and the wider team.
This position requires an individual who is detail-oriented, calm under pressure, and confident in managing multiple priorities in a fast-paced healthcare environment.
Managing patient correspondence, appointments, and clinic lists
Acting as a central point of communication between clinicians, patients, and external stakeholders
Preparing and maintaining accurate medical records and documentation
Handling telephone and email enquiries professionally and efficiently
Supporting consultants with administrative and coordination tasks
Ensuring adherence to clinic processes, compliance, and confidentiality standards
Highly organised with strong attention to detail
Excellent communication and interpersonal skills
Able to prioritise workload and multitask effectively
Experience in a medical or healthcare administrative setting is desirable
Proficient in Microsoft Office and patient management systems
At Fortius Clinic, we are guided by our core values:
Making it happen – We take ownership and deliver results
Personalised care – We put patients at the centre of everything we do
Stronger together – We collaborate and support each other to achieve excellence
As a Medical Secretary, you will play a crucial role in upholding these values while contributing to an outstanding patient experience.
Provide comprehensive secretarial support and coordinate all administrative duties for designated consultants
Proactively manage consultant schedules, including outpatient clinics, theatre lists, annual leave, study leave, and meetings
Amend and manage clinic bookings, including cancellations and rescheduling, ensuring clear communication with patients and internal teams
Process imaging requests using Meddbase, schedule appointments, and provide fee information for self-funded patients
Prepare clinic sessions by ensuring all relevant documentation, including imaging reports and referral letters, is available in advance
Coordinate theatre bookings, including completing booking forms, scheduling patients on Meddbase, issuing confirmations, and managing pre-assessments and post-operative appointments
Liaise effectively with internal departments (e.g. Radiology, Bookings, Appointments) to ensure a seamless patient journey
Review, edit, and distribute clinical correspondence, including letters to patients, referrers, and GPs
Accurately scan and upload medical documentation and correspondence to patient records
Act as a key point of contact between patients, clinicians, and internal teams, ensuring clear and effective communication
Respond promptly and professionally to patient enquiries via telephone and email
Handle payment collection for self-funded patients in line with clinic processes
Highly organised with strong attention to detail
Excellent communication and interpersonal skills
Able to prioritise workload and multitask effectively
Experience in a medical or healthcare administrative setting is desirable
Proficient in Microsoft Office and patient management systems
