Who are we and why should you join us?
BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.
As the Principal Product Manager, Clinical Documentation at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way.
What are we looking for?
BetterHelp is looking for an IC that is excellent at execution and has a passion for building and growing successful consumer (B2C) products. This individual will take start-to-finish responsibility on some of our highest impact projects which can include bringing to market new products and features, as well as optimizing our existing products to improve quality of the platform and accelerate growth. It is an exciting opportunity for someone who wants to work on interesting projects, is highly data fluent, excited about seeing the results/and the impact it can have all while making a difference in the lives of many people globally.
What will you do?
- Maintain & enhance existing clinical documentation & tooling features to aid ease of use of the platform & drive therapist productivity
- Ensure a high quality of care by improving & enhancing AI capabilities for clinical documentation, clinical quality & client outcomes.
- Work cross functionally with other PMs to support marketplace engagement
- Lead highly visible and critical initiatives that materially impact the trajectory of the company. This includes end to end ownership of new products, features and experiments with a focus on driving product quality
- Initiate, evaluate and prioritize ideas, gather requirements and create specifications for all product changes that will achieve maximum impact and benefit.
- Analyze and quantify the impact and success of each and every product change we've made, and then draw conclusions and plan next steps based on actual data.
- Collaborate with the development and design teams before, during, and after each "sprint" to maximize resources' efficiency, utilization, and happiness.
- Partner with the design team, create a user experience that is both delightful and effective.
- Perform UAT and functional QA to make sure we're launching only good stuff!
- Internally: Work cross-functional with all parts of the company (development, support, marketing, clinical, operations) in order to (a) convert their insights into product improvements; and (b) to convey the performed changes to them and to make sure they are being integrated and used effectively.
- Externally: Connect with all external stakeholders (members, providers, marketing channels, business partners, regulators) both inbound and outbound to make sure our product is meeting their needs and requirements.
- Participate in setting the strategy and long-term direction for the organization.
- Continually seek ways to improve everything we do and optimize the value we bring to our stakeholders.
- Own KPI's and be obsessed about them.
- In a nutshell: Ideate, execute, test, measure, analyze, learn, iterate
What will you NOT do?
- You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success.
- You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do.
- You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here!
- You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really.
Can I work remotely?
Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel.
Requirements
Qualifications:
- Minimum 7 years of experience in a product role at a B2C company.
- Proven success through measurable impact and increasing responsibilities.
- Experience launching generative AI powered features and products
- Growth and experiments driven mindset with a proven ability to execute and deliver results.
- Basic SQL knowledge to navigate and utilize BI tools effectively.
- Deep understanding of unit/business economics and proven ability to balance business and technical considerations for product decisions.
- Super analytical: proven experience in using data and relevant tools for driving critical business outcomes.
- Experience in quickly launching products on a regular basis in an agile environment with a track record of delivering products on time and with high quality.
- Great eye for UX and understanding of its related metrics.
- Excellent organizational and leadership skills, strong attention to detail, able to work independently.
Bonus:
- Fundamental coding skills, with experience in building an app
- Experience with marketplace-based business models
- Experience with data-driven, personalization by segmentation
- Good understanding of marketplace dynamics
- Experience in both desktop and mobile environments
Benefits
- Remote work with regular in-person bonding experiences sponsored by the company
- Competitive compensation
- Holistic perks program (including free therapy, employee wellness, and more)
- Excellent health, dental, and vision coverage
- 401k benefits with employer matching contribution
- The chance to build something that changes lives – and that people love
- Any piece of hardware or software that will make you happy and productive
- An awesome community of co-workers
The base salary range for this position is $220,000 - $250,000. In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2026. Total compensation is based on several factors – including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions.
At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.
