<gh-intro>
<text>
We’re looking for a Global Maintenance Manager to drive operational excellence across Bolt’s micromobility maintenance network — standardising processes, scaling best practices, and turning fleet data into measurable improvements across 200+ workshops and 200,000+ vehicles worldwide.
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<gh-about-us>
<title>About us</title>
<text>
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
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<gh-role-detail>
<title>About the role</title>
<text>
As our Global Maintenance Manager you will be globally responsible for the quality, efficiency, and safety of vehicle maintenance across all of Bolt’s micromobility markets. You won’t be managing mechanics directly — instead, you’ll lead through influence: setting the standards, building the metrics, and coaching our local Operations Managers and lead mechanics to perform at their best.
You’ll sit at the crossroads of field operations, data analytics, and product. Your primary stakeholders are our regional Operations Maintenance Managers (OMMs) and lead mechanics across Europe. You’ll also act as the product owner for the maintenance section to serve as the key link between local teams and the central teams.
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<gh-responsibilities>
<title>Main tasks and responsibilities:</title>
<bulletpoints>
- <point>Define and standardise maintenance processes across all markets, identifying best practices from top-performing workshops and scaling them globally.</point>
- <point>Develop KPI frameworks to measure and compare maintenance performance at the mechanic, city, and global level — and create structured city improvement plans where gaps are identified.</point>
- <point>Act as product owner for the maintenance section of the Charger app, gathering field feedback, prioritising improvements, and collaborating with the product team on what to build.</point>
- <point>Run internal maintenance audits and structured field visits to assess compliance, surface issues, and directly support local teams in improving their operations </point>
- <point>Ensure all workshops comply with relevant safety guidelines, SOPs, and local regulations — including owning global initiatives such as document signing campaigns across all markets.</point>
- <point>Act as the bridge between local maintenance teams and Bolt’s central teams, channelling field insights and technical concerns into the vehicle development process.</point>
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<gh-requirements>
<title>About you:</title>
<bulletpoints>
- <point>You have hands-on experience in operations management — ideally in a field-heavy, multi-market environment where you’ve owned processes end-to-end across a large distributed network.</point>
- <point>You are data-driven: you know how to build metrics that matter, spot the signal in noisy operational data, and translate findings into clear action plans.</point>
- <point>You have strong process thinking - you can document, standardise, and continuously improve workflows, and you know how to get dispersed teams to adopt them.</point>
- <point>You’re comfortable leading through influence: you work across cultures and levels, earning trust from frontline mechanics and senior stakeholders alike without relying on direct authority.</point>
- <point>You have product thinking skills — you can identify what a tool needs to do, what it doesn’t, and how to communicate requirements clearly to a development team.</point>
- <point>Technical understanding of hardware or vehicle systems is a strong plus — enough to distinguish meaningful field issues from noise when local teams bring problems to you.</point>
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<text>
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
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<gh-perks>
<title>Why you’ll love it here:</title>
<bulletpoints>
- <point>Accelerate your professional growth with unique career opportunities.</point>
- <point>Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.</point>
- <point>Take care of your physical and mental health with our wellness perks.</point>
- <point>Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.</point>
- <point>Connect with colleagues at annual company events and smaller team gatherings.</point>
- <point>Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.</point>
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<text>*Some perks may differ depending on your location and role.</text>
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#LI-Hybrid
