IS Specialist II - IS Help Desk Technician

Job Title: IS Specialist II - IS Help Desk Technician

Location: Seattle
Reports To: Senior IT End User Services Manager

About Us:

At Just-Evotec, we believe that curiosity is the spark that drives innovation and success. As a forward-thinking team, we thrive on challenging the status quo, learning from each other, and pushing the boundaries of what’s possible. We're on a mission to create a place where curiosity isn't just encouraged—it’s celebrated.

Are you someone who asks questions, seeks answers, and isn't afraid to go deeper? #BeCureious with us and see where your curiosity can take you!

The Role:

We’re looking for a passionate and curious IS Specialist II to join our team. If you’re excited by new challenges, solving complex problems, and learning every step of the way, you might just be the perfect fit. In this role, you’ll have the opportunity to drive impactful projects, collaborate with bright minds, and explore uncharted territories.

As a IS Specialist II at Just-Evotec, you'll have the freedom to ask the hard questions, think outside the box, and find creative solutions that push us forward. It’s a role where your curiosity will fuel both your personal growth and the success of the team.

What You'll Do:

• Directly responsible for the deployment, support, and troubleshooting of end user devices such as laptops, workstations, printers, tablets, phones, and audio/video services.

• Manage and resolve help desk tickets in a timely manner

• Provide and manage assets, standardize PC imaging and new PC setup.

• Deploy workstations and install applications on both client, servers, and lab systems as needed.

• Contact vendors as needed for troubleshooting and resolving issues.

• Create user accounts in applications as needed following administration procedures.

• Perform internal customer support with tact and appropriate prioritization.

• Participate actively in regular team standups and business meetings.

• Communicate clearly and regularly with stakeholders, including documenting work in IT ticketing system.

• Must be able to work on multiple users’ issues across multiple technologies simultaneously.

• Must be able to work at both the Seattle and Redmond locations.

• Must be able to work in a laboratory environment to install and troubleshoot computer component of laboratory equipment. This requires following laboratory Personal Protective Equipment (PPE) and Environmental Health and Safety (EH&S) procedures, working with laboratory business stakeholders, and instrument vendors.

Who You Are:

• Bachelor's Degree or technical institute degree in Computer Science, Information Systems, or other related field; or equivalent work experience.

• 2+ years of experience supporting IT systems and end users.

• Strong problem solving, analytical, communication, and collaboration skills.

• Familiarity with working in a medium to large Active Directory domain environment.

• Background in the Biotech/Pharma industry preferred but not required.

• Experience with basic server and networking support and troubleshooting.

• Basic understanding of cloud services, such as Amazon Web Services is preferred.

Why Join Us:

• Growth Opportunities: We’re a company that believes in continuous learning and development. Whether it’s professional courses, mentorship, or new projects, we’ll help you grow.

• Inclusive Culture: We’re committed to building a diverse and inclusive environment where everyone’s voice is valued, and curiosity is encouraged.

• Innovative Projects: You’ll have the chance to work on groundbreaking initiatives and cutting-edge technology in an atmosphere where your curiosity is the key to success.

• A Place for Big Ideas: We don’t just talk about thinking outside the box—we throw the box away. If you’ve got ideas, we want to hear them.

Are You Still Curious?

If you’ve read this far, then chances are you’ve got a curious mind—just like us. So, what are you waiting for? Take the leap and apply today. We can’t wait to see where your curiosity leads you—and how it will shape the future of Just-Evotec.

Let your curiosity guide your career #BeCurious and explore the endless possibilities at Evotec!

The base pay range for this position at commencement of employment is expected to be $63,000 to $90,000;  Base salary offered may vary depending on individual’s skills, experience and competitive market value. Additional total rewards include discretionary annual bonus, comprehensive benefits to include Medical, Dental and Vision, short-term and long-term disability, company paid basic life insurance, 401k company match, flexible work, generous paid time off and paid holiday, wellness and transportation benefits.

Evotec (US) Inc. is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, gender, age, disability, genetic information, gender expression, gender identity, national origin, religion, sexual orientation, or veteran status.