Job DetailsJob Location: Morganton, NC 28655Position Type: Full TimeEducation Level: Graduate DegreeJob Category: Nonprofit - Social ServicesSummary
The HOMEBUILDERS program works to promote strong, healthy family relationships for families where children are at imminent risk of entering foster care. The Program Supervisor for Homebuilders is responsible for providing leadership for Children’s Home Society of NC (North Carolina) and program management to a team of practitioners. The Program Supervisor will also provide direct services to some clients.
Primary Job Functions
Duties
Acts in accordance with and in the spirit of the CHS (Children’s Home Society) Leadership Model.
Provide comprehensive and client centered services according to Homebuilders
Model behavior consistent with the Homebuilders’ values and beliefs
Work with practitioners to ensure their behavior with clients is consistent with Homebuilders values and beliefs
Manage and lead program services assigned that are consistent with the agency’s mission and vision, and further adhere to accrediting and licensing standards and according to assigned program fidelity
Lead designated team of practitioners to high performance, motivating team members with responsiveness to individual needs
Develop and maintain key relationships with program stakeholders, which includes assessing the needs of key stakeholders, opportunities for agency growth, and communicating those to the Program Director.
Ensure that programs are implemented and operated consistently, regardless of geographical region, within guidelines and standards that are recognized as promising and best practices and according to program fidelity
Are available to receive referrals and support practitioners twenty-four (24) hours a day, seven days (7) days per week
Participate and actively contribute to the program leadership team to cultivate a highly functioning team of professionals that implements and manages the agency’s programs and services
Ensure that programs and services are accurately reported and evaluated and works closely with the Homebuilder consultant from the Institute for Family Development, (IFD) providing technical assistance and on-site visits
Provide oversight to the Continuous Quality Assurance process for Homebuilders ® and use data to inform decisions
Conduct aftercare follow-up contact with the client/client family as specified by the program service model
Develop and implement annual improvement plans. Review progress towards annual improvement plans both mid-year and at year end. Develop new/revised annual improvement plans as needed
Active participation in Program and Agency Leadership Teams
Management and navigation of client management system(s) to access program reports, complete necessary data entry, and provide program staff with assistance including monitoring weekly activities to ensure complete and accurate documentation according to best practice and agency guidelines
Evaluate and approve program expenditures according to agency policy
Participate in public relations activities
2. Supervisory Responsibility.
Adherence to agency policies and applicable laws
Interview, hire, and train employees
Plan, assign, and direct work including overseeing program operations related to the family’s entry into and participation in the Homebuilder ® program.
Discuss potential referrals with the referring agency and confirm families meet initial eligibility criteria.
During the first 72 hours of the intervention, shares responsibility with the practitioner for the final determination of the family's eligibility.
Reviews, and approves or denies, requests for any office-based client sessions
Appraise performance
Oversee implementation, review evaluation data, and provide feedback to their staff to improve the quality of services
Participates in QUEST activities and acts as the primary liaison with Homebuilders consultant.
Reward and discipline employees
Address complaints and resolve problems
Maintain and enforce confidentiality
Is responsible for staff engagement and experience
3. Contribute to a positive, engaging work environment.
Demonstrate and work within the Homebuilders® model which clearly shows the values and beliefs that guide to program design
Creates a work environment characterized by encouragement, collaboration, effective problem solving, accountability, and respect for cultural differences
Is behaviorally descriptive, uses value-neutral language, and avoids the use of labels and inference when communicating with or about family members
Facilitates weekly team consultation
Operate in a professional work environment
Frames problems or mistakes as opportunities for learning
Perform other duties related to department goals and projects as needed.
QualificationsJob Qualifications
Education, Licenses & Certifications:
Minimum of a graduate degree in social work, psychology, counseling, or a closely related field and 2 years' experience working with children and families; or a bachelor’s degree in social work, psychology, counseling, or a closely related field,
Experience:
Minimum of 2 years’ experience working with children and families, with a preference of in-home experience. Experience in Homebuilders preferred.
Competencies
Knowledge of:
Child welfare policies and programs, family therapy theories, treatment philosophies and strategies of home-based services, as well as knowledge and availability of local resources
Skills and Proficiency in:
Intermediate computer skills (Microsoft Applications as well as electronic data systems, time sheets, expense reports, use of virtual platforms for meetings)
The ability to problem-solve barriers while being sensitive to maintaining professional relationships
Excellent oral and written communication skills
Proven effective organization and time management
Ability to:
Ability to work independently from a home office and maintain adherence to deadlines.
Work collaboratively with colleagues, clients, and other service providers
Ability to collaborate with County and State personnel, the courts and other service providers on behalf of the family.
Display sensitivity to the service population’s cultural and socioeconomic characteristics
Use personal vehicle to transport clients to resources deemed appropriate for services.
Travel with occasional responsibilities for overnight travel
Maintain a valid North Carolina driver’s license, adequate auto insurance, and access to an operating vehicle to attend CHS business.
Pass a criminal background and central registry check
Schedule Expectations
This position is a salary exempt job that will require some weekends, and evenings work. Along with working our standard scheduled week. The ability to work flexible hours is required to meet business needs. If working remotely, it will be required to be available by telephone and email during specified hours as required. Frequent travel required to conduct business-related activities.
Acts as primary back up for practitioners and is available 24 hours a day, seven days a week for consultation and may include making an emergency visit to a family’s home.
