Full TimeENNorth America
Ponsse is one of the world’s largest manufacturers of cut-to-length forest machines. We are focusing on succeeding with our customers and oriented to people. We want to be the preferred partner for responsible forestry and to reach that we combine great people working together with high tech machinery and cutting-edge digital technologies.
Summary/Objective
Contributes to managing inventory and ordering parts and works to meet customers’ needs.
Has strong interpersonal skills, establishing rapport with customers in person and on the phone and asking questions that help to locate the needed parts or service and any related parts or service in which customers might be interested.
Must know which parts are in inventory, require reordering, or must be specially ordered.
Assists the manager in resolving discrepancies between the computer inventory and the actual parts available in bins.
Obtains the information needed to place special orders and ensures that the correct parts are sent.
Must research the availability of certain parts, either within the retail facility or from other sources as necessary and must be able to search part numbers using the computer or standard catalogs.
Is aware of seasonal requirements for parts that arise as a result of recalls or specials in the Service Department.
Essential Functions
Competencies
Communication Proficiency. Organizational Skills. Time Management and Continuous Improvement. Technical Capacity – must be proficient in Excel. Customer/Client Focus. Parts Ordering. Inventory Management and Analysis. Quality Control.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This role occasionally requires the employee to lift up to 75 pounds; would require the ability to lift parts, bending or standing as necessary as well as the ability to lift, push, pull items when gathering parts for customers. Would require walking. Would require the ability to resist pressure when assembling hydraulic hoses.
Position Type/Expected Hours of Work
This is a full-time position, and hours of work and days are Monday through Friday, 7 a.m. to 5 p.m. Some flexibility in hours is allowed, but the employee must be available during the “core” work hours.
Travel
This position requires up to 25% travel. Some of the travel is international.
Preferred Education and Experience
Previous service parts experience preferred.
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization.
Speak English fluently.
Additional Eligibility Qualifications
Mid to high level computer operation and troubleshooting skills
Ability to self-start and work alone.
Has the ability to use inventory information on a computer screen and can locate parts by
checking parts numbers and locating them in the bins.
Must communicate clearly in person and on the phone and must be willing to initiate calls to
customers to give and receive information.
Must be alert to sales opportunities by taking the time to ask customers questions and provide information about parts and services.
Is able to effectively communicate with all other departments in the dealership.
Is able to work independently, managing his or her time and workflow.
AAP/EEO Statement
Ponsse is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Ponsse strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender or transsexual individual), sexual orientation, age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, marital status, or any other characteristic protected under applicable federal, state or local law. All Ponsse employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Ponsse wants to develop a working culture and environment that helps to bring the best out of everyone as individuals and us all together. Customer is always in the center of our work and we continuously encourage open and proactive communication, teamwork and taking responsibility as well as agile execution. We truly care about our people, their wellbeing and growth. We are Ponsse family.
