MidFull TimeEN
We’re looking for a Customer Success Manager to partner closely with our customers and ensure they achieve real, measurable value from EROAD’s solutions.
About the role
You’ll manage a portfolio of customers, acting as their trusted advisor and voice of the customer within EROAD. Your focus will be on driving product adoption, customer satisfaction, retention, and growth through strong relationships and data-driven insights.
In this role you will:
• Build strong, long-term customer relationships, driving satisfaction, engagement and retention
• Deliver customer business reviews and value insights
• Drive adoption, engagement, and retention
• Champion customer needs internally by partnering with Product, Engineering, and Sales
• Identify churn risks and proactively manage renewals
• Track customer success metrics, usage, and NPS
What you’ll bring
We're looking for a customer advocate who acts as a partner, ensuring service levels are delivered and opportunities to bed in innovative new products and upgrades are identified and promoted.
To be successful in this role you will have:
Experience in Customer Success, Customer Operations, or Service Management
SaaS or technical product experience preferred
Strong communication, stakeholder management, and problem-solving skills
A Customer-obsessed mindset with a focus on outcomes and value
Comfortable working in a fast-paced, growth environment
Why You’ll Love Working at EROAD
EROAD is a true Kiwi success story in the tech sector! Publicly listed since 2012, we’re represented on the NZX and ASX and continue to grow rapidly across New Zealand, Australia, the Philippines, and the USA.
At EROAD, we value diversity and are proud to be a multicultural organisation. We invest in our people through employee recognition programs, EAP offerings, and continuous learning opportunities.
Our people are at the heart of everything we do - we foster a culture of innovation, collaboration, and belonging where you can bring your ideas to life.
Join EROAD and be part of a purpose-driven organisation that’s shaping the future of connected transport - we can’t wait to hear from you.
