Process Manager - Enterprise Data and Analytics

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description:

Value Proposition

Shaping the Future of Data & Analytics. Contribute to the evolution of data culture by building and enhancing data infrastructure, reporting frameworks, optimizing data pipelines, and mentoring teams on data storytelling and visualization best practices.

Job Details

• Position Title:  Process Manager – Enterprise Data & Analytics (IC Role)

• Career Level:  P4

• Job Category:

• Role Type: Full Time

• Job Location: IND, Bengaluru

About the Team:

The position is for Data Products team within ED & A (Enterprise Data & Analytics) group. The Group is a strategic function that drives data-informed decision-making across the organization. It is responsible for managing the full data lifecycle — from data acquisition, integration, to advanced analytics and reporting. It partners closely with business, technology, and risk teams to embed data as a core asset and competitive advantage.

Impact:

This is a crucial role in transforming raw data into actionable insights that support strategic decisions. The individual will be responsible for collecting, organizing, and interpreting complex data to help business leaders make informed choices. Their work can range from identifying inefficiencies in operations to spotting trends that can shape business strategies. 

Key Deliverables

• Data Enhancement - Leads the implementation of enhancements to the quality, management, and storage of enterprise data. Executes initiatives that improve profiling, data mapping, exception reporting, and issue resolution as well as general fixes for the Enterprise Data Warehouse. Build dashboards to modernize analytics, data storytelling, and assist management with special data projects. Communicate and guide technology teams through data mapping documents in implementing the solutions. Perform ad-hoc analytics using advanced SQL to extract business value and answer questions from stakeholders. Ensure data consistency, accuracy, timeliness, validity, and completeness.

• Business Support - Enforces data policies and procedures across the enterprise to improve data literacy. Partner with diverse group of people / teams to understand the business use case(s).  Encourages discussion and feedback from associates in order to identify areas of improvement within data management capabilities. Completes month-end validations on reporting data to ensure the quality and completeness of data prior to business use. May assist in training or mentoring less experienced consultants in the work group. Provide updates and raise issues to management in a timely manner. Ability to work independently and proactively to take initiative to solve problem quickly

• Business Strategy - Facilitates strategies that develop the Bank's data management capabilities. Assists management in creating and implementing a strategic road to achieve planned objectives. Works cross-functionally to mature department presence within Bank business units. Maintains a strong knowledge of current and emerging technologies or trends impacting the financial service industry.

• Documentation - Creates and maintains technical documentation for the Enterprise Data Warehouse, which includes source-to-target mappings, data dictionaries, audit documents, and other related materials. Identifies and creates centralized business critical reports.

Skills and Qualification

Functional Skills:

• Excellent communication skills (both written and verbal)

• High Emotional Intelligence with ability to work with people across multiple work-streams in a high-stake environment

• Ability to run projects independently without little to no guidance

• Education: Bachelor’s degree in engineering, Computer Science or related field

• Preferred Education: master’s degree in engineering, Information Technology Management, or related field

• 15+ years of experience in Data Management, Data Analytics, and Data Governance with 5+ years of experience working in Banking and Financial services.

Technical Skills:

• Understanding of Data warehousing and transformation methods, lineage documentation, ETL processes, Knowledge of data spreadsheets and databases, Data Analysis, Data Quality, Data Governance, Metadata management, Data Profiling, Data mapping, Data validation, Business Analytics, BI reporting, SQL queries

• Knowledge of data related government regulatory requirements and emerging trends and issues

• Strong analytical and problem-solving skills coupled with thoroughness and attention to detail is desired.

Relationships & Collaboration

• Deep collaboration within the team as well as with cross functional teams including but not limited to Data Governance, Credit, Finance, Treasury, Accounting, Engineering, Customer and Marketing etc

• Ability to communicate data at an appropriate level for the audience

• Excellent interpersonal skills – including written and oral communication

• Mentor Junior team members on the team

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.