Veterinary Client Care Associate / Receptionist

Willows Veterinary Hospital and Referral Service are recruiting for a professional Client Care Associate to join their team. This is a permanent full-time position working 37.5 hours per week.

The hours will be 1300-2100 Monday to Friday.

You will be required to work 1:3 weekends Saturday and Sunday 1300-2100, that week, the days off will be Friday before the weekend and Monday after.

We would love to hear from you if you have an interest in working within the veterinary sector, enjoy interacting with clients and have a passion to learn and develop within a caring, progressive company.

Working in our state-of-the-art referral centre, you will learn from the best. Willows provides an amazing opportunity for a rewarding career, working with an exceptionally friendly, professional, and dedicated team.

Your role and responsibilities 

• Welcoming all clients and visitors to the hospital
• Answering telephones and diverting or taking messages, ensuring prompt delivery and accurate details.
• Monitoring practice email and directing enquiries to the relevant department
• Accurately inputting patient data into the computer system as required
• Dealing with all general enquiries, explaining procedures in place and making new and follow-up appointments.
• Ensuring that waiting areas, reception and patient toilets are kept clean, tidy and stocked up.
• Office administration duties to include scanning and filing

What we're looking for

• Be highly motivated and well organised with the ability to work on their own initiative
• Have a friendly, welcoming and professional manner with excellent interpersonal skills both in person and on the phone
• The ability to multitask under pressure whilst maintaining a high level of accuracy and quality of work.
• Can support and communicate effectively with clients, vet professionals, and fellow associates
• Be a team player with the ability to establish positive working relationships.

What we offer

• 5 weeks holiday plus bank holidays and birthday leave (pro-rata)
• Enhanced sickness policy
• Discounted vet fees for your own pets
• Discount on Pet Plan Insurance
• Life Assurance
• E-car Scheme
• Wellbeing and employee appreciation initiatives ranging from weekly free fruit, eye care vouchers, gym membership discount, Cycle2Work and a staff discount scheme.
• At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.

About us

Willows Veterinary Centre and Referral Service is one of the world's leading small animal referral centres, having been delivering the highest possible standard of pet healthcare for over 30 years.

Our vision is to provide an unrivalled clinical, patient, client and team experience recognised for excellence worldwide. Our values centre around the care of our patients, our clients, our referring vets, each other, and the environment to make A BETTER WORLD OF PETS.

Willows is widely known for the delivery of CPD, and we strongly encourage all our associates to continually develop their skills and knowledge. We employ over 250 Associates working as part of an outstanding multi-disciplinary team led by internationally-renowned Specialists. Our service teams include orthopaedics, neurology, ophthalmology, internal medicine, clinical nutrition, oncology, soft tissue surgery, cardiology, dermatology, Emergency and Critical Care (ECC), anaesthesia and analgesia, diagnostic imaging and physiotherapy.

In-patient care is a priority and includes 24-hour veterinary and nursing cover, with support from a team of emergency vets and Interns. Our hospital facilities are of the highest quality, including on-site Siemens 64-slice CT, Siemens 1.5T MRI, two in-theatre mobile image intensifiers, two digital radiography rooms, ultrasonography, electro diagnostics, video endoscopy and an extensive range of advanced surgical equipment.

Willows Veterinary Hospital and Referral Service is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.   

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.   

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.  

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Willows Veterinary Hospital and Referral Service, Linnaeus or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk. 

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Salary Value: £24,043.50 per annum;