SeniorFull TimeEN
Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.
Who We're Looking For
General Summary:-
Some of What You'll Do
Primary Duties and Responsibilities:
40% Support
Answer technical queries and implement solutions for roaming related problems
Perform signaling set up, testing and confirmation with roaming partner
Schedule testing between client and roaming partner
Exchange test documents with roaming partner for voice, SMS, GPRS, CAMEL
Perform SIM Management (exchanging SIM for testing if required)
Exchange IR documents with roaming partner
Perform general roaming troubleshooting where necessary
Implement and troubleshoot network Data fill
Manage day-to-day operational aspects of the Roaming project and scope
Perform SIGOS test
20% Cross-functional team
Proactively address support issues by working with different teams within the Roaming Department
40% Client Support
Train staff on GSM testing processes and standards
Work with roaming department to create all roaming related documentation in accordance with GSM standards
Create, define and implement network requirements to enable roaming with network engineering group
Establish and test IREG interconnect between client and its signaling provider and/or roaming partner
Work in conjunction with staff to create IR documents
Job Requirements:
Technical Requirements
BS Degree in Engineering, Information Systems or business related field preferred (experience can replace the degree requirement)
5+ year’s experience in areas of technical customer support, problem management and roaming implementation
Strong troubleshooting and error analysis skills
Strong understanding of GSM standards and testing methods
Required Interpersonal Skills
Exceptional customer service skills and demeanor, along with the innovative ability to communicate with both technical and non-technical clients.
Excellent analytical, multitasking, and communication skills (both verbal and written),
Detail orientation and familiar with analysis and troubleshooting techniques
Good control and follow-up skills
Proactive Listening
Strong leadership skills
Good decision making skills
The ability to excel in a team environment is essential under limited supervision
Good interpersonal skills
Required Project Management Skills
Strong prioritization skills in a fast paced, time sensitive environment
Demonstrates accountability for resolution of issues
Ability to lead small projects with guidance
Project time reporting
Estimate/Project risk analysis
Identification of tasks and associated hours
Ability to communicate status updates to project team and management
Travel: 40%
May be at client location for 2-4 weeks at a time.
Must have valid passport to travel
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. It is not designed to be utilized as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job.
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Why You Should Join Us
Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.
At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.
Know someone at Syniverse?
Be sure to have them submit you as a referral prior to applying for this position.
