SUMMARY: The Salesforce/nCino Technical Business Analyst will be responsible for working with appropriate business units and IT to define, prioritize, and execute the nCino system roadmap; support new nCino and Salesforce.com projects, enhancements, and maintenance activities derived from a diverse set of stakeholders. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.
Work to Become a subject matter expert and business administrator for nCino and Salesforce.com.
Partner with business teams to increase visibility of nCino data, improve overall processes & drive system adoption.
Support the daily activities required to maintain and grow our Salesforce. com/nCino capabilities.
Gather complex business needs from a diverse set of stakeholders.
Effectively compile and document business needs into features necessary for systems design, development, and implementation.
Ensure that the development work maximizes value and is aligned with overall business strategy.
Collaborate with key business stakeholders, IT and the nCino team to ensure successful product roll outs and releases.
Work closely with team members to provide day-to-day support to our rapidly growing pool of users on incidents and work with the technical teams on problem resolution.
Contribute and assist with detailed communication and implementation plans to ensure minimal disruption.
Effectively radiate information to business stakeholders.
Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
Adheres to Bank policies and procedures and completes required training.
Identifies and reports suspicious activity.
EDUCATION Bachelor's Degree required EXPERIENCE
At least 1 End to End Project as nCino Business Analyst
One year+ nCino or Salesforcecom experience
Financial services experience preferred
Experience in nCino Treasury preferred
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of the Commercial Lending and Banking in relation to both processes and regulations a plus.
Basic knowledge of requirements development, information systems, and business process design.
Must be passionate about understanding user needs and critical business processes.
Strong facilitation, presentation, and communication skills (verbal and written).
Experience working on project teams.
Excellent attention to detail while also having the ability to understand the big picture.
Strong data management and analytical skills.
Time management and organizational skills.
Ability to solve business challenges leveraging nCino and/or Salesforce.com capabilities.
Demonstrated ability to translate user needs into business capabilities and features.
Ability to communicate effectively with IT and business colleagues at all levels of the organization.
Demonstrated ability to deliver quality results with minimal direction.
Ability to work both independently and collaboratively in a fast-paced, work environment.
ADDITIONAL INFORMATION
Candidates residing in locations within BankUnited's footprint may be given preference.
