Imaging Center Hospitality Associate | Herndon, VA | Weekdays Only
Fairfax Radiology Centers — the largest radiology practice in Northern Virginia — is seeking an Imaging Center Hospitality Associate to join our team in Herndon, Virginia.
As the first point of contact for our patients and their families, you’ll play a key role in ensuring a welcoming, seamless, and supportive experience. This position requires professionalism, empathy, attention to detail, and the ability to balance hospitality with accuracy in every interaction. You’ll also uphold our Imaging Center Hospitality Standards, ensuring confidentiality, courtesy, and teamwork in all aspects of patient service.
About the Role This is a full-time, benefitted position located in our Reston/Herndon Imaging Center.
Schedule: Monday – Friday, 9:30 AM – 6:00 PM (No weekends, major holidays, or call!)
Perks: Free on-site parking, on-site fitness center, and uniform allowance
Why You’ll Love Working Here Fairfax Radiology Centers offers a competitive and comprehensive benefits package, including:
Uniform Allowance
Generous PTO and Paid Holidays
Medical, Dental, Vision & Life Insurance
Employer-Paid Short- and Long-Term Disability Insurance
Profit Sharing Plan
Tuition Reimbursement
Opportunities for growth and professional development in patient services and healthcare administration
What You’ll Do
Greet all patients and guests promptly, providing a friendly and professional welcome
Assist Mammography patients in the Mammography suite.
Assist patients with the check-in process, including obtaining ID, orders, insurance information, and payments
Register patients accurately in RIS, scan necessary documents, and ensure data integrity for billing and claims
Verify orders and pre-authorizations in MedInformatics (MI); escalate discrepancies as needed
Maintain a clean, organized reception and waiting area to ensure a comfortable, patient-focused environment
Monitor patient arrivals and wait times, keeping patients informed of delays and escalating concerns to the Radiology Center Manager when necessary
Answer and screen calls courteously following FRC Phone Etiquette Rules; transfer or relay information as appropriate
Assist with same-day scheduling needs, walk-in x-rays, and other exams within the center
Provide additional support tasks such as burning/loading DVDs and releasing records
Uphold confidentiality, comply with OSHA, HIPAA, and other federal/state regulations
What You’ll Bring
High school diploma or GED required
Minimum 1 year of customer service or hospitality experience (healthcare experience a plus)
Strong interpersonal and communication skills; ability to demonstrate respect, empathy, and professionalism even in stressful situations
Comfort interacting with patients while handling administrative tasks
Strong organizational and multitasking skills in a busy environment
Proficiency with computers, ability to toggle between multiple screens, and efficient keyboard use
Enthusiasm, professionalism, and a solution-oriented approach
Ability to move throughout the office and handle items at/above/below desk level
Who We Are Fairfax Radiology Centers, LLC (FRC) is the largest radiology practice in the Washington, DC metropolitan area. With more than 110 subspecialized radiologists and 700 employees, FRC provides advanced medical imaging at 20 outpatient locations throughout Northern Virginia. We partner with hospitals and healthcare providers across the region to deliver exceptional patient care and specialized diagnostic services.
Equal Opportunity Employer FRC is committed to diversity, equity, and inclusion. We provide equal employment opportunities to all employees and applicants regardless of race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, disability, veteran status, genetic information, or any other protected characteristic.
Ready to make a difference as the welcoming face of our Fairfax Imaging Center in Herndon, Virginia? Apply today to join FRC as an Imaging Center Hospitality Associate!
