Healthivia is seeking an experienced, people-focused, and highly organised Senior Team Support officer, to lead our administrative team and elevate the client experience across our growing multi-disciplinary allied health organisation.
This is a key leadership role responsible for driving administrative performance, ensuring operational excellence, and supporting both clinicians and consultants, and clients throughout their recovery journey.
Key Responsibilities
- Lead, support, and develop the administrative team to deliver outstanding client service
- Oversee scheduling, client enquiries, billing, and daily operations
- Ensure smooth, compliant, and efficient service delivery across the practice
- Monitor and improve administrative performance, systems, and processes
- Support clinicians to ensure seamless client care and experience
About You
- Proven experience as a Practice Manager or in a similar leadership role
- Strong leadership, organisational, and communication skills
- Experience within allied health or healthcare (highly desirable)
- A genuine passion for people, systems, and service excellence
Key Skills & Experience
- Excellent time management skills and ability to meet deadlines in a fast-paced environment
- Demonstrated commitment to delivering high standards of client care and service delivery
- Extensive experience managing administration in a clinical or allied health setting
- Strong problem-solving skills with a proactive, solutions-focused mindset
- Experience with billing systems and schemes, including Medicare, HICAPS, PRODA, NDIS, and icare
- Experience with query resolutions in a highly regulated environment
- Extensive knowledge about referral allocation and funding requirements within different schemes.
- Solid understanding of privacy legislation and compliance requirements
- High attention to detail with the ability to work both autonomously and collaboratively
- KPI-driven, with the ability to understand and influence broader business outcomes
Requirements
- Australian working rights
- Valid Working With Children Check (WWCC) and Police Check
- Strong IT proficiency (Google Workspace, Microsoft Office, Zoom)
- Working knowledge of PRODA, Medicare, and NDIS systems
Why Join Healthivia?
- Be part of a growing and supportive allied health practice
- Play a key role in shaping client experience and operational excellence
- Work alongside a passionate team committed to improving client outcomes
If you are a motivated and experienced Practice Manager looking to make a meaningful impact, we would love to hear from you.
