Senior Manager Commercial Compliance

Mō te tūranga | About the Role

At Westpac, our purpose is to help New Zealanders succeed. We’re looking for a commercially minded, people‑focused compliance leader to step into a pivotal role shaping how compliance supports our products, customers, and business conduct.

This is a senior leadership role with broad exposure across market conduct, business products, merchant and interchange activity, and Institutional Banking & Business (IBB). You’ll lead a high‑performing team, provide strong independent challenge, and work closely with senior stakeholders to embed practical, effective compliance across the organisation.

As Senior Manager Commercial Compliance, you will:

• Lead and develop a team of compliance professionals, building capability, accountability, and a strong risk and conduct culture

• Own commercial compliance oversight across market conduct, product governance, merchant/interchange, and IBB

• Provide trusted advice and constructive challenge to senior leaders on compliance obligations and conduct risk

• Oversee the identification, investigation, remediation, and reporting of compliance incidents and breaches

• Embed compliance frameworks and conduct risk controls into business operations and product lifecycles

• Monitor emerging regulatory change and assess impacts on products and customer outcomes

• Build strong relationships with internal stakeholders and regulators, representing Westpac in industry forums where required

• Ensure timely escalation of issues and delivery of pragmatic, risk‑appropriate solutions

Nā tāu rourou | What will you bring?

• A tertiary qualification in law, finance, compliance, or a related discipline

• 10+ years’ experience in financial services, with at least 5 years in a senior compliance or second‑line risk role

• Deep knowledge of market conduct, product governance, merchant/interchange, and banking regulatory frameworks

• Proven people leadership experience, with the ability to coach, influence, and develop high‑performing teams

• Strong stakeholder management skills and experience engaging with regulators

• The ability to balance regulatory rigour with commercial pragmatism

• Excellent written and verbal communication skills, including governance‑level reporting

• Experience using compliance data, MI, and reporting tools (e.g. PowerBI, O365)

Westpac Hei Wāhi Mahi | Working at Westpac

Immersing yourself in a supportive team environment, and receive some of the best banking, and lifestyle benefits in the market along with:

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best

• Additional purchased leave options up to 4 weeks per year

• Banking benefits, insurance discounts and superannuation scheme

• Career growth – we promote internal capability; we have programmes that recognise star performers

• Generous parental leave – and top up government paid parental leave

• School holiday subsidy - help you balance work and family during school holiday

• 2 Volunteer days per year

Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

Tono mai ināianei! | Apply Now!

Apply today with your CV and Cover Letter. 

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities. 

Mahi tahi tātou, kaha ake tātou | Together Greater

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